Executive, Guest Service

Responsibilities

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended at the Front Desk
• Issue hotel access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Qualifications

• High school diploma or equivalent
• Experience in hospitality or customer service preferred
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills, including Microsoft Office

Skills

• Customer service orientation
• Attention to detail
• Problem-solving skills
• Organizational skills

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidized rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Pay

• Competitive salary based on experience

Schedule

• Full-time position

Company Information

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.