Director of Professional Services - High Tech
Overview
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. We invest heavily in advanced AI capabilities to turn data insights into immediate business action. Join our mission to make processes work for people, companies, and the planet.
About the role
The Director of Professional Services - High Tech leads the strategy, growth, and delivery excellence of our Services practice within the High Tech vertical of the Customer Organization at Celonis. You will manage a sub-regional portfolio of customers and lead a high-performing team of 10+ Consultants and Project Managers.
Responsibilities
Create and execute short-term (0-6 month) and mid-term (1-2 year) strategic plans for the High Tech services practice, representing your sub-region in QBRs and strategic management forums.
Maintain accountability for the High Tech Services resource forecast, balancing cost, quality, and speed to ensure a highly efficient and healthy business unit.
Drive the development of High Tech-specific delivery assets and solutions. Define service delivery strategies for new products in your area and act as a sub-regional sponsor for Global Programs.
Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget. Act as the primary point of escalation for critical project issues.
Drive a value-focused mindset across the team, ensuring that every implementation delivers rapid, measurable ROI to solve for the most business or mission critical challenges facing our customers. Collaborate with the Customer Organization teams to ensure comprehensive adoption plans (onboarding, training) are incorporated into every project.
Own customer health across the High Tech sub-region. Engage directly with customer stakeholders (CoE Leads/Middle Management) to mitigate risks and drive success initiatives like "Go to Green."
Own the scoping and selling of Services deals within the High Tech vertical, including complex or strategic engagements. Act as a trusted advisor to the High Tech Go-To-Market team to position the right service offerings.
Proactively review your customer portfolio with peers in the Go-To-Market and Customer Organization to identify opportunities for Services that drive further value and user adoption, aligning with Account Executives and Value Engineers.
Build strategic relationships with key partners in the region to support co-delivery models and scaling modalities to ensure the best delivery approach for our most strategic High Tech customers.
Recruit, mentor, and develop a diverse, high-performing team. Provide expanded career mentorship with a focus on core consulting competencies (e.g., stakeholder management, advanced business acumen).
Identify high potential individual contributors and effectively manage team performance. Ensure the optimal mix of skills and talent is available to meet the specific needs of High Tech customers.
Role model the "Best Team Wins" mindset. Foster an inclusive environment that encourages open feedback, resilience during change, and continuous professional growth.
Qualifications
7+ years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the High Tech industry.
Proven Leadership: 5+ years of leadership experience managing teams, with a track record of recruiting, motivating, developing, and retaining top talent in high performing teams.
Strategic Vision: Experience creating and executing business plans (1-2 year horizon) and managing a P&L or services forecast.
Commercial Acumen: Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations.
Delivery Expertise: Deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS or adjacent consulting industries.
Technical Familiarity: Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants and cross-functional teams.
Communication: Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level.