Director of Professional Services

About the role

Note: This role requires two days per week onsite in Manhattan.

What You’ll Be Doing

• Build and Lead a World-Class Services Organization
• Lead and grow a team of legal architects responsible for end-to-end delivery of large-scale enterprise projects.
• Define and continuously improve delivery methodologies, tools, and processes that enable scalable, repeatable, and efficient implementations for complex clients.
• Set and manage key performance indicators across utilization, gross margin, and time-to-value.
• Ensure Successful Enterprise Delivery and Customer Outcomes
• Oversee the full lifecycle of enterprise client projects, from design and planning to configuration, testing, training, and go-live.
• Maintain a governance framework for all delivery projects, ensuring predictable outcomes, strong financial control, and excellent client experience.
• Act as a senior escalation point for clients, resolving complex delivery challenges with empathy, urgency, and partnership.
• Establish strong executive relationships with enterprise customers and ensure delivery aligns with their broader transformation goals.
• Drive Operational Excellence and Continuous Improvement
• Develop a professional services “delivery playbook” that standardizes how we implement ShareDo US across enterprise client types and regions.
• Identify and implement process innovations that improve efficiency, quality, and customer satisfaction.
• Build and maintain a reporting rhythm to track project health, utilization, and financial performance, sharing insights with leadership.
• Strategic Growth and Capacity Planning
• Partner with Sales, Product, and Customer Success to forecast demand and resource needs in enterprise accounts.
• Define the long-term capacity plan for the PS organization in alignment with company growth objectives.
• Partner with Talent Acquisition and Capability Leads to attract, develop, and retain top-tier enterprise delivery talent.
• Commercial and Partner Management
• Own professional services P&L accountability, ensuring utilization, margin, and delivery profitability targets are met.
• Manage subcontractor and partner relationships, ensuring high-quality delivery and sustainable margin structures.
• Collaborate with system integrators and delivery partners to expand implementation capacity and accelerate adoption within the enterprise market.

What You May Have

• Proven experience leading Professional Services or Delivery organizations for enterprise SaaS or complex software solutions.
• A track record of delivering large-scale, multi-phase enterprise implementations involving multiple stakeholder groups and integration touchpoints.
• Deep understanding of enterprise project governance, risk management, and change management best practices.
• Experience with utilization and revenue forecasting, with comfort owning P&L-level accountability.
• Strong leadership skills with the ability to inspire, coach, and scale high-performing delivery teams across multiple geographies.
• Exceptional communication and stakeholder management skills, able to engage confidently with enterprise executives, project sponsors, and technical teams alike.
• A background in legal tech, professional services automation, or enterprise workflow software is a strong asset.

What You’ll Bring

• A builder’s mindset, you’re energized by taking something from 0 → 1 → scale.
• Enterprise discipline, you understand what excellence looks like in complex delivery environments and know how to get there.
• Customer obsession, you care deeply about outcomes, not just outputs.
• A collaborative leadership style that values learning, humility, and progress.

What You’ll Find Here

• Compensation is one of the main components of Clio’s Total Rewards Program.
• We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
• Some highlights of our Total Rewards program include:
• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• A hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• A flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
• The expected salary range* for this role is $167,000 to $208,800 to $250,600 USD.
• The expected new hire commission range for this role is $111,400 to $139,200 to $167,000 USD.
• The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped.
• Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio.
• The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

• We are dedicated to diversity, equity and inclusion.
• We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
• We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Disclaimer

We only communicate with candidates through official @clio.com email addresses.