Director of Product Support

Director of Product Support - Construction Equipment CSG is partnered with a highly reputable, privately owned construction equipment dealership on a Director of Product Support search. The position will lead the dealerships entire product support operation across a multi-state territory. The Product Support business is very healthy and has a strong team, sound strategy, and established customer base in place, so this is not a turnaround. The opportunity is to build on that foundation by improving communication, strengthening leadership, developing the team, and driving further growth across Parts, Service, and Product Support Sales. The Role The Director of Product Support will have responsibility for the strategic, financial, and operational performance of the product support business, including: Leadership of Parts, Service, and Product Support Sales functionsDevelopment and execution of the company-wide product support business planPreparation and management of annual budgets, forecasts, and financial reportingMonitoring of revenue, margins, expenses, and profitability across the Product Support operationDevelopment of strategies to increase Parts, Service, and aftermarket salesImprovement of communication and collaboration between regional leaders, Store Managers, and department teamsOversight of technician recruitment, retention, workforce planning, and apprenticeship initiativesDevelopment of consistent service procedures and customer-experience standards across all locationsGrowth of preventive maintenance programmes, service agreements, and customer-support solutionsImprovement of service truck utilisation and operational efficiencyReview of labour rates, parts pricing, and other service-related pricing strategiesCollaboration with Marketing and Sales leadership to improve market coverage and customer engagementSupport of facility expansions, branch development projects, and long-term business planning The successful individual will be expected to lead through leaders and will need to understand the financial performance of the business, know which operational levers to pull, and create alignment across a geographically dispersed organisation. Candidate Profile The client is looking for a strategic leader of people with a track record of building strong teams, improving communication, creating accountability, and growing product support business. Suitable candidates may have held titles such as:VP of Product SupportVP of PartsVP of ServiceDirector of ServiceDirector of Parts and ServiceCorporate Service ManagerCorporate Parts ManagerAftermarket DirectorGeneral Service Manager Experience within a construction equipment dealership would be ideal. Candidates from agricultural equipment, material handling, heavy trucks, mining equipment, or another service-led equipment distribution business may also be considered. The successful candidate should offer:Senior leadership experience within Parts and Service operations and salesStrong financial and commercial understanding, including P&L, budgeting, forecasting, and margin managementExperience leading managers across multiple locations or regionsA proven record of growing aftermarket revenue and improving profitabilityExperience developing technicians, managers, and customer-facing teamsA collaborative leadership styleStrong communication, relationship-building, and organisational skillsThe ability to improve an established operation without unnecessarily rebuilding it Compensation and Benefits The package will be tailored to the experience and scope of the successful candidate and is expected to include: Base salaryPerformance-based bonusCompany vehicleCompany benefits packageRelocation assistance where required This is a rare opportunity to take responsibility for a substantial and successful Product Support operation and play a central role in its continued growth and long-term development. All conversations and applications will be handled in strict confidence.