Director, Product Support Operations

We need to output HTML fragment with sections: About the role (already given), Responsibilities (What You'll Do), Requirements/Qualifications (Your Background), Benefits (benefits described), Pay (pay range), maybe Schedule (hybrid location). Also maybe About the company? Not required. We must not repeat job title as heading. Use

for each section heading. Use

• for lists. Use

  for prose. Remove boilerplate like EEO, etc. Also remove duplicated lines. Keep all substantive info. We need to decide sections: About the role (already present as heading? The posting starts with "About the Role:" but we should not repeat job title; we can still have a heading "About the role" as per instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we include About the role heading. Responsibilities: from "What You'll Do:" list. Requirements/Qualifications: from "Your Background:" maybe combine. Benefits: from description of benefits (medical/dental/vision, insurance, 401(k), paid time off, flexible time off, parental leave program, wellness reimbursement). Also mention eligibility for bonus, long-term incentive. Pay: from pay range. Schedule: hybrid role based out of offices; mention hybrid and locations. We must not include sections with filler like "commensurate with experience". Not needed. We must not include job ID etc. We must not include application instructions. We must not include EEO etc. We need to preserve all substantive info. Let's extract. About the role paragraph: "We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you. This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices." We can keep that as About the role. Responsibilities bullet list from "What You'll Do:" each line starts with a verb. We'll convert to

  • . List: - Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives - Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management - Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function - Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics - Define the org's AI-enabled operating model to scale the organization without adding operational overhead - Own the customer support operating model end to end, positioning the voice of the customer as a reliable input to executive planning with clear evidence and confidence standards - Implement and lead the execution systems that raise delivery quality across the Tech Org, including planning cycles, weekly and monthly business reviews, and org-wide communications - Act as a trusted advisor to executives, driving alignment on company-level priorities and securing the resources to deliver them Requirements/Qualifications bullet list from "Your Background:" each line. List: - 7+ years of technical program management or operations experience, including 4+ years leading and developing teams - Proven track record of landing complex, multi-org programs end to end with measurable company-level impact - A builder at heart: a hands-on record of designing, shipping, and maintaining agentic workflows or automations (agents, skills, prompt engineering), not just managing teams that use them - Deep technical fluency: able to engage engineering executives credibly on feasibility, architecture tradeoffs, and sequencing - Player-coach leadership style: you delegate and develop others while continuing to build and deliver yourself - Strong portfolio management judgment, including prioritization against company strategy and disciplined decisions on what to start, stop, and consolidate - Executive-level communication and influence, with a track record of driving alignment across organizations with competing priorities - Experience leading customer experience, support operations, or voice-of-customer programs is a plus - Experience in streaming, media, or consumer technology at scale is a plus Benefits: from paragraph after pay: "This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents." Then later: "For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time. For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters. For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi. For all full-time, regular employees, Tubi offers a monthly wellness reimbursement." Also earlier: "Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits." Might be considered boilerplate but it's about benefits; we can keep mention that benefits are per FOX but we can summarize. We should not include EEO etc. We'll create Benefits section with bullet list: - Annual discretionary bonus - Long-term incentive plan - Medical, dental, and vision insurance - 401(k) plan - Paid time off - Flexible Time Off policy (for salaried/exempt employees) - Parental Leave Program: 12 weeks paid bonding leave - Monthly wellness reimbursement Also note that benefits are in accordance with applicable plan documents. Pay: from "Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents. High cost labor markets such as but not limited to Los Angeles, New York City, and San Francisco $243,700—$348,100 USD" Thus Pay range: $243,700—$348,100 USD (annual). Also mention eligibility for bonus and LTIP (but those already in Benefits). We'll keep Pay section with the range. Schedule: hybrid role based out of San Francisco, New York, Los Angeles, or Toronto offices. Could be a short paragraph. We must not repeat job title as heading. We'll output:

    About the role

    ...

    Responsibilities

    ...

    Requirements

    ...

    Benefits

    ...

    Pay

    ...

    Schedule

    ...

    Make sure no extra whitespace? It's fine. Check for any boilerplate: We removed EEO, equal opportunity, scam warning, etc. Also removed "About Tubi:" paragraph? That is about company description; could be considered substantive? It's about Tubi. The instruction: "Prefer a few substantive sections over many thin ones." About Tubi is not a required heading but could be included as "About the company". However they didn't list that as a possible heading; they listed About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not add About Tubi. We can incorporate that info into About the role maybe? But it's separate. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". About Tubi is specific content but not one of the allowed headings. Should we include it? The allowed headings are examples; they said "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we can use those headings; we could also use other headings if needed, but they gave examples. Probably we should stick to those. About Tubi could be omitted as not required; but we might lose some substantive info about the company. However the instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." If we omit About Tubi, we lose that info. But maybe it's considered boilerplate? It's a description of the company; could be considered substantive. However they didn't give a heading for "About the company". Could we incorporate it into About the role section? The About the role currently includes description of the role and team; we could append a sentence about Tubi. That would preserve info. Let's do that: add a sentence at end of About the role paragraph: "Tubi is a free streaming service that entertains over 100 million monthly active users, offering the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals." That is from About Tubi. We'll incorporate. Thus About the role paragraph will include that. Now check for any duplicated lines: We have to ensure we didn't repeat. Now produce HTML. Let's craft. About the role paragraph: "We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you. This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices. Tubi is a free streaming service that entertains over 100