Director of Product & Strategy, CXM Flex

About the role

The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient’s on-premise, self-hosted, and managed service Inspire portfolio (CXM Flex).

Responsibilities

• Define and communicate the long-term product vision for Quadient’s on-premise and customer-hosted Inspire portfolio.
• Own a clear multi-year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well-defined migration paths to CXM SaaS (Evolve).
• Translate enterprise customer requirements—security, data sovereignty, regulatory residency, air-gapped environments, FIPS/FedRAMP-adjacent expectations—into differentiated product capabilities.
• Define the position and roadmap for AI-enabled capabilities in on-premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance.
• Monitor competitive dynamics in the CCM/CXM on-premise market and position Quadient for sustained leadership.
• Represent Quadient’s on-premise CXM strategy externally with strategic customers, partners, and industry analysts.
• Lead M&A evaluations related to CXM.
• Own product P&L, with accountability for the financial outcomes of the portfolio.
• Product & Platform Leadership:
  • Lead and develop the on-premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities.
  • Partner with the CXM On-Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story for customers on long-running production versions.
  • Drive platform modernization initiatives—containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns—that work in both on-premise and hybrid topologies.
  • Define and operationalize the migration narrative and tooling that helps on-premise customers progress to CXM SaaS at their own pace.
  • Establish strong product management practices around backward compatibility, deprecation policy, and long-term support commitments.
  • Integrate insights from Customer Success, Professional Services, and Support into product prioritization.
• Business & Market Impact:
  • Protect and grow on-premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals.
  • Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high-confidence renewal motions.
  • Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on-premise or hybrid deployment option.
  • Strengthen Quadient’s standing in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty-sensitive segments.

Qualifications

• 12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
• Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated-communications domains.
• Proven experience managing the product lifecycle of a mature on-premise or self-hosted enterprise platform, including versioning, deprecation, and long-term support.
• Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on-prem, private cloud, hybrid), and security/compliance requirements.
• Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts.
• Exceptional executive communication and stakeholder leadership skills.
• Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.