Director of Product Management

Job Responsibilities

• Leads, develops and coaches associates across Product Management and Customer Care functions through direct and indirect leadership.
• Provides clear expectations, feedback and recognition.
• Participates in the hiring/selection process.
• Writes and conducts performance evaluations and progress reports.
• Handles associate relations issues.
• Delivers results in line with the following key metrics/accountabilities:
• Strategic planning for product and service roadmaps.
• On time and quality delivery of new product and service offerings.
• Establishing product and subscription service pricing.
• Revenue and gross margin objectives.
• Associate retention.
• Budget control.
• Customer satisfaction, service level attainment, and retention.

Qualifications

• Education: Bachelor's degree in Marketing, Business or a Technology field.
• Experience: 10+ years of experience in a product management (including owning product strategy, development, and delivering across multiple portfolios) with consumer products or business supplies products. 5+ years of experience in a leadership role.
• Experience: Working with sales, marketing, client service and operations teams on new product launches or line extensions.
• Other Skills/Qualifications: Ability to develop and implement growth plans and programs, strong verbal and written communication skills, strong organizational and time management skills, excellent understanding of product management processes and methodologies, solution and team oriented, with the ability to lead and influence others, ability to work with diverse, cross-functional teams throughout the organization, knowledge of complex Sales processes related to technology-based products or services.