Director of Product Development, Agentic Commerce Growth & Emerging Capabilities

Growth Strategy & Opportunity Development

• Emerging Opportunity Identification
  • Evaluate emerging technologies, business models, ecosystem shifts, and customer behaviors.
  • Identify where American Express can create differentiated value within the evolving agentic commerce ecosystem.
  • Recommend strategic areas for experimentation, incubation, and future platform investment.
• Product Strategy & Market Intelligence
  • Define product strategies, customer value propositions, and success metrics for emerging opportunities.
  • Evaluate technical feasibility, customer value, ecosystem readiness, regulatory considerations, and commercial potential.
  • Monitor industry developments, startup activity, competitive dynamics, standards evolution, and ecosystem adoption trends.
  • Develop perspectives on technological, regulatory, and market changes impacting American Express and the broader commerce landscape.

Incubation & New Product Development

• 0→1 Product Development
  • Lead the development of new products, capabilities, and experiences in emerging markets.
  • Define requirements, customer experiences, operating models, and success metrics for pilot programs and proof-of-concept initiatives.
  • Design and execute experiments to validate customer demand, ecosystem readiness, technical feasibility, and strategic value.
• Pilot Execution & Iteration
  • Partner with engineering, design, data science, risk, and commercial teams to deliver pilot programs and early-stage products.
  • Establish measurement frameworks and success criteria for incubation efforts.
  • Analyze customer feedback, ecosystem signals, operational insights, and performance data to refine product direction and determine next steps.
  • Continuously iterate on concepts and hypotheses based on learnings from pilots, partner engagement, and market developments.
• Scales & Transition
  • Determine when emerging opportunities are ready to move from incubation into the core Agentic Commerce roadmap.
  • Partner with Platform & Product Strategy and Partner Integrations teams to transition validated concepts into scalable platform capabilities and ecosystem programs.
  • Ensure learnings from pilots and experiments are incorporated into long-term product strategy and platform investments.

Ecosystem Development & External Engagement

• Ecosystem Engagement
  • Develop relationships across startups, technology providers, industry groups, venture-backed companies, and emerging technology communities.
  • Engage with ecosystem participants to understand evolving customer needs, technical approaches, and market dynamics.
  • Represent American Express in relevant industry discussions, working groups, and emerging technology forums.
  • Partner with internal strategy, business development, and venture teams to share market insights and evaluate ecosystem opportunities.
• Strategic Ecosystem Development
  • Identify opportunities for American Express to participate in emerging commerce ecosystems and business models.
  • Evaluate new technologies, partnership models, and ecosystem developments that may unlock differentiated customer experiences or strategic advantages.
  • Help shape American Express’ perspective on the future direction of agentic commerce and related technologies.

Collaboration Across Agentic Commerce Product Teams

• Platform & Product Strategy Collaboration
  • Partner closely with the Agentic Commerce Platform & Product Strategy team to align emerging opportunities with long-term platform strategy.
  • Help determine which concepts should become strategic platform investments and core roadmap priorities.
  • Provide market intelligence, customer insights, and ecosystem learnings that inform future platform capabilities and architecture decisions.
  • Support the transition of validated capabilities into scalable platform services and customer experiences.
• Partner Integrations Collaboration
  • Partner with the Agentic Commerce Partner Integrations team to identify pilot partners and early adopters for new capabilities.
  • Leverage partner feedback and implementation learnings to validate emerging opportunities and refine product direction.
  • Support the development of new ecosystem relationships and partnership models.
• Network Collaboration
  • Partner closely with American Express Network teams to evaluate emerging opportunities across payments infrastructure, merchant enablement, tokenization, identity, and trust services.
  • Explore how network capabilities can support future commerce models and ecosystem expansion.
  • Align incubation efforts with broader enterprise and network priorities.

Launch, Learning & Scale Experimentation & Validation

• Maintain a pipeline of emerging opportunities across varying levels of maturity and ecosystem readiness.
• Establish clear hypotheses, success metrics, and decision frameworks for incubation efforts.
• Use customer insights, ecosystem engagement, and performance data to determine which opportunities warrant further investment and scale.

Audience & Career Opportunities

• At American Express, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
• We offer comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.