Director of Product
Hatch is the AI growth engine for service businesses. Our AI CSR platform scales 1:1 customer communication across voice, SMS, and email - enabling businesses to convert more leads, increase revenue efficiency, and accelerate growth without adding headcount. Originally backed by leading VCs including Bessemer Venture Partners, Y Combinator, and NextView Ventures, Hatch recently joined Yelp to enable faster growth. We closed 2025 at $31.5M ARR (>100% YoY growth) and are scaling to >$60M ARR in 2026. Voice AI is our strategic differentiator and the competitive battleground we intend to win. Our customers range from single-location service businesses to national franchise networks and PE-backed portfolios. We're headquartered in New York City with a satellite office in Boston.
About the role
In this senior people leadership role, you’ll inspire and develop exceptional talent, set a high bar for product quality, and collaborate with partners across Product, Engineering and Go to Market teams. You’ll play a pivotal role in shaping how we balance the trade-offs between monetization and maintaining a delightful user experience that delivers real outcomes for customers. This opportunity requires you to be located in the United States.
Responsibilities
- Ensure execution of a roadmap on the edge of AI innovation is delivered quickly, executing against tradeoffs with agility.
- Lead and develop PMs; build effective partnerships with engineering, design, data science, and revenue teams to ensure effective delivery, resourcing, and cross-org alignment.
- Prioritize product investments across competing roadmaps with clear business cases - balancing short-term revenue, long-term user trust, and execution risks, with time to execution at the forefront.
- Continue to drive innovation for agentic tooling, with a customer-centric focus. You’ll put customer feedback and market progress in AI at the forefront.
Requirements
- You are a thoughtful, strategic product leader who mentors and develops PMs into better product thinkers, empowering your team to succeed autonomously.
- Deep, hands-on experience with AI products and tools—not just familiarity, but the kind of understanding that comes from having lived the trade-offs. You know how deep integrations and agentic tools are intertwined.
- You've navigated the tension between short-term revenue optimization and long-term customer value, and you have sharp instincts about where to draw the line.
- You’re experienced with revenue-generating products backed by clear business metrics, and you actively collaborate with finance and revenue partners.
- You have a proven ability to lead large cross-functional initiatives across engineering, design, data science, and go-to-market and communicate effectively at the executive level.
- Proven track record of building and developing PM teams and encouraging continuous learning and knowledge seeking.
Benefits
- Full medical, vision, and dental coverage effective your first day.
- Mental health support and services via Modern Health.
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday.
- Up to 14 weeks of parental leave.
- Monthly wellness stipend.
- 401(k) retirement savings plan.
- Employee stock purchase plan.
- Professional development reimbursement.
- Work from home reimbursement.
Pay
Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $237,500 and $388,000. You may also be offered a bonus, restricted stock units, and benefits.
Schedule
This opportunity has the option to be fully remote in all locations across the US.
Why Hatch
- Shape the future of AI-driven customer service.
- Build alongside founders and leaders who value speed, ownership, and ambition.
- Solve challenging problems and see the impact on real businesses and customers.
- Join a team of builders who care about great engineering, fast execution, and each other.