Director of Product

About the role

In this senior people leadership role, you'll inspire and develop exceptional talent, set a high bar for product quality, and collaborate with partners across Product, Engineering and Go to Market teams. You'll play a pivotal role in shaping how we balance the trade-offs between monetization and maintaining a delightful user experience that delivers real outcomes for customers. This opportunity is based hybrid out of our New York City office.

What You'll Do

• Ensure execution of a roadmap on the edge of AI innovation is delivered quickly, executing against tradeoffs with agility.
• Lead and develop PMs; build effective partnerships with engineering, design, data science, and revenue teams to ensure effective delivery, resourcing, and cross-org alignment.
• Prioritize product investments across competing roadmaps with clear business cases - balancing short-term revenue, long-term user trust, and execution risks, with time to execution at the forefront.
• Continue to drive innovation for agentic tooling, with a customer centric focus. You'll put customer feedback and market progress in AI at the forefront.

What It Takes To Succeed

• You are a thoughtful, strategic product leader who mentors and develops PMs into better product thinkers, and empowering your team to succeed autonomously.
• Deep, hands-on experience with AI products and tools— not just familiarity, but the kind of understanding that comes from having lived the trade-offs. You know how deep integrations and agentic tools are intertwined.
• You've navigated the tension between short-term revenue optimization and long-term customer value, and you have sharp instincts about where to draw the line.
• You're experienced with revenue-generating products backed by clear business metrics, and you actively collaborate with finance and revenue partners.
• You have a proven ability to lead large cross-functional initiatives across engineering, design, data science, and go-to-market and communicate effectively at the executive level.
• Proven track record of building and developing PM teams and encouraging continuous learning and knowledge seeking.

Pay

• Compensation range: $237,500 - $388,000
• Bonus, restricted stock units, and benefits may also be offered

Schedule

• Hybrid work environment (3 days/week in our NYC office)

Benefits

• Full medical, vision, and dental effective your first day
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement

Why Hatch

• Shape the future of AI-driven customer service
• Build alongside founders and leaders who value speed, ownership, and ambition
• Solve challenging problems and see the impact on real businesses and customers
• Join a team of builders who care about great engineering, fast execution, and each other