Director of Product

The Opportunity

We are seeking a dynamic, highly technical, and strategic Director of Product to spearhead our Financial Services product offerings and build out our digital banking partnership ecosystem.

In this high-impact Individual Contributor role, you will be the driving force behind integrating Glassbox's digital experience analytics into third-party digital banking solutions (such as Meridian Link, Lumin, Mahalo, Candescent, and others).

• Create seamless, value-add solutions for financial institutions.

What will you do?

As a Product leader at Glassbox, you will lead the strategy, roadmap, and execution for critical parts of our award-winning digital experience analytics platform, specifically tailored for financial institutions.

• Spearhead our digital banking partnership strategy, building and executing a playbook to embed Glassbox analytics into leading platforms.
• Act as the ultimate translator between deep technical execution and high-level business strategy, leveraging your background in complex integrations and solution architecture.
• This role will be critical in setting the strategy and driving successful implementation and go-to-market.
• Collaborate closely with customers, including top-tier global enterprises, to understand their needs and translate them into powerful product solutions.
• Work cross-functionally in an agile environment, and partner with engineering, design, and customer-facing teams to deliver high-impact features.
• Represent the product vision externally, delivering roadmap sessions to customers, C-level executives, and large audiences at roadshows, customer meetings, and industry events.
• Ensure product development delivers greater privacy and control over their data to our enterprise clients within the highly regulated financial sector.

What will you need?

• Proven Product Management Experience: 10+ years in product management, including leadership roles with ownership of strategy and roadmaps.
• Financial & Partnership Expertise: Familiarity with large-scale enterprise environments and working with top-tier global clients in regulated industries such as banking and insurance.
• Proven track record of evaluating, building, and managing technical partnerships with digital banking platforms.
• Technical Fluency: Ability to engage in detailed discussions with engineers and understand platform complexities, particularly regarding APIs, data ecosystems, and complex integrations.
• Customer-Centric Mindset: Passion for building intuitive, user-focused products that delight customers.
• Exceptional Communication: Excellent verbal and written English skills; confident in presenting complex ideas clearly to clients, executives, and internal teams. Ability to deliver product roadmap sessions and represent the product vision to C-level audiences, customer stakeholders, and large public forums.
• Data-Driven Decision Making: Strong analytical skills with a proven ability to use data to drive product direction and measure success.
• Results Orientation: A strong sense of ownership and accountability with a history of successfully launching impactful products.

Preferred Experience

• With product analytics solutions and user experience design principles.

Qualifications

• A Bachelor's degree in Computer Science, Engineering, or a related technical field.
• (An MBA is a plus.).

About Glassbox

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.