Director of Procurement

Responsibilities

• Develop and execute a comprehensive procurement strategy aligned with organizational goals, operational efficiency, margin growth, and risk mitigation.
• Evaluate existing procurement, licensing, hardware procurement, and fulfillment processes and lead transformation initiatives to improve scalability, consistency, and controls.
• Establish procurement policies, governance frameworks, and operational standards that support transparency, compliance, and accountability.
• Partner closely with executive leadership, operations teams, finance, and service delivery stakeholders to support business objectives and client commitments.
• Own procurement-related gross margin performance and identify opportunities to improve profitability across hardware, licensing, and variable billing activities.
• Develop financial reporting and analytical models that provide visibility into cost of goods sold (COGS), profitability, and purchasing trends.
• Design and oversee centralized software licensing management practices, including reconciliation of vendor invoices, licensing utilization, and customer billing.
• Ensure licensing margins are protected and variable billing processes are accurate, auditable, and optimized.
• Lead end-to-end hardware procurement, inventory management, forecasting, ordering, and fulfillment operations.
• Implement inventory controls and replenishment strategies that support high-touch, white-glove client service delivery.
• Serve as the executive relationship owner for key technology, hardware, and licensing vendors.
• Negotiate pricing, contracts, renewals, and strategic agreements that support company growth and profitability objectives.
• Create vendor performance scorecards and conduct regular business reviews to drive accountability and service excellence.
• Create data-driven dashboards and reporting that provide visibility into inventory, licensing utilization, vendor performance, margins, and operational KPIs.
• Explore and implement automation, AI-powered solutions, and process improvements that increase efficiency and reduce operational friction.
• Lead, mentor, and develop a high-performing procurement and licensing team while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field.
• Master's degree and/or professional certifications such as CPSM or C.P.M. preferred.
• 10+ years of progressive procurement experience, including at least 5 years in a senior leadership role.
• Experience within a Managed Services Provider (MSP), technology services organization, or similarly complex technology-driven environment strongly preferred.
• Deep expertise in strategic sourcing, procurement operations, vendor management, hardware procurement, inventory management, and software licensing.
• Proven experience leading organizational transformation initiatives and redesigning procurement functions.
• Strong financial and business acumen, including experience managing margins, analyzing profitability, and interpreting complex operational data.
• Demonstrated success negotiating complex vendor agreements and managing strategic technology vendor relationships.
• Experience creating scalable processes that support exceptional customer service and operational excellence.
• Outstanding leadership, communication, analytical, and negotiation skills.