Director of Process Improvement

Key Accountabilities

• Organizes, leads/supports, oversees, and sustains the QOS (Quality Operating System) throughout ThedaCare to produce high quality, effective and efficient care, and scalable and transferable process improvements.
• Strategizes with Operational Leaders and frontline teams to connect ThedaCare vision and goals to frontline leadership to ensure process improvement for high leverage problems and/or goals and ensures documentation/ implementation according to the ThedaCare Operating System (A3).
• Captures and integrates data management to support leaders in the daily operational and improvement initiatives.
• Coaches, trains, and mentors frontline employees, managers, and directors in the operational improvement tools to help accelerate change and continued sustained performance.
• Participates in rounding of the QOS Facility Rounds and assists these teams before / after for preparations / questions.
• Leads/manages specific process improvement projects from inception to completion, ensuring alignment with organizational goals and objectives, as assigned and directed.
• Uses and teaches the use of data and KPIs to evaluate the effectiveness of implemented process improvements, making or recommending adjustments as necessary to achieve desired outcomes.
• Monitors literature and professional organizations for new or revised best practices related to healthcare process improvement.
• Develops and maintains process documentation, including process maps, standard operating procedures (SOPs), and performance metrics.
• Fosters a culture of continuous improvement within the organization by promoting best practices and encouraging staff engagement in process improvement activities.
• Prepares and presents reports on process improvement initiatives and outcomes to senior leadership.

Qualifications

• Bachelor's degree required. Master's degree preferred.
• 10 years of healthcare operational experience or 10 years of lean/business improvement experience.
• Prior leadership responsibility with a proven track record of implementing change in a complex healthcare environment.
• Basic understanding of care processes provided in multiple healthcare settings.
• Knowledge of rapid cycle improvement theory and human factor principles.

Required Skills

• Excellent verbal and writing skills.
• Advanced interpersonal communication skills to provide effective consultation and collaboration.
• Advanced analytical skills to trend and analyze data.
• Capable of exercising sound judgment and making independent decisions.
• Ability to adapt to multiple complex organizational environments.

Physical Demands

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
• Normally works in a climate-controlled office environment.
• Frequent sitting with movement throughout office space.

Work Environment

• Exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.