Director of Print Operations and Fulfillment

PRIMARY PURPOSE

The Director of Print and Fulfillment Operations provides strategic and operational leadership for all print notification and fulfillment functions. This role ensures accuracy, compliance, and operational excellence by overseeing production performance, financial outcomes, staffing optimization, and vendor relationships.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Selects, trains, and develops an effective and efficient staff and coaches/counsels as appropriate with company policies and procedures.
• Maintains oversight and management of financial forecasting and P&L performance with a focus on cost containment and achievement of financial targets for print notification and fulfillment operations.
• Manages the operational relationships for all print notification and fulfillment operational vendors and integrates new vendors as required or appropriate.
• Provides guidance to multiple teams regarding capabilities and limitations for print notification, fulfillment and vendor utilized systems.
• Participates in the development of and provides business sponsorship for all related IT systems.
• Develops and provides real-time and accurate pricing strategies for the Sales and Pricing teams based on common carrier processes (FedEx, UPS, USPS, etc.).
• Works with team to effectively deploy staff within and beyond assigned areas. Manages staff flexibilities and actively monitors internal staffing levels to determine temporary and full-time resource needs.
• Builds and maintains relationships with vendors, staff, peers, leadership and other business stakeholders.
• Understands and articulates customs and border patrol impacts to shipping and receiving in North America.
• Assists with facility, safety, security, and maintenance operations.
• Participates in Continuous Improvement initiatives.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.
• Supports, guides, leads, and motivates colleagues to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Hires and establishes colleague performance development plans; conducts colleague performance discussions.

Qualifications

• Education & Licensing: Bachelor's degree in business or logistics from an accredited college or university preferred. Ten (10) years of management experience in a print operations and/or fulfillment and logistics environment or equivalent combination of education and experience required.
• Experience: Experience in multi-carrier shipping, common carrier shipping, 3rd party logistics, pharmaceutical or consumer products or other relevant recall (or reverse logistics) related industry.
• Skills & Knowledge: In-depth knowledge of logistics and common carrier processes (FedEx, UPS, USPS, etc.), including packaging requirements, shipping costs, ancillary fees, discount structures, and customs/border considerations. Ability to manage multiple projects simultaneously. Ability to provide direction in addressing difficult issues; influence others to implement needed changes. Proficiency in financial management, including forecasting, budgeting, and P&L oversight with a focus on cost containment. Ability to identify problems and make sound decisions after considering all the facts, potential risks, and customer needs. Ability to manage own time, activities, and resources by identifying specific activities required to accomplish objectives, ranking them in order of importance, and coordinating and taking action to achieve desired results. Extensive knowledge of vendor software including integrations with 3rd party print partner and shipping partners. Excellent oral and written communication skills, including presentation skills. PC literate, including Microsoft Office products. Analytical and interpretive skills. Strong organizational skills. Excellent interpersonal skills.