Director of Physician Services I

About the role

The Director of Physician Services provides support to hospital facilities, operations management related to physicians across multiple specialties, who practice in hospital and outpatient settings. This leader will have strategic, ongoing communications and interactions with the designated practices and hospitals in the North Carolina Division from both a strategic and tactical standpoint. Building effective partnerships with hospital and operations team members is integral to success in this role.

Responsibilities

• Demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients
• Identify opportunities for improvement and innovation, removes barriers and resistance, and enable desirable behavior
• Collaborate effectively with Division service line leaders and hospital business development leaders
• Proactively identify practice/business development opportunities to increase market share
• Direct and manage strategic projects for areas such as patient flow, patient satisfaction, practice volume, billing and collections, service utilization, coding, physician and staff training
• Have strategic and tactical operational responsibility for the business and clinical functions through administrative and clinical staff including providers, front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and the efficient delivery of services of his or her assigned practices
• Develop, implement and monitor practice budgets including analyzing financial impact of changes and forecasts, and expenditures
• Recommends corrective action as required
• Have supervisory responsibility for physicians and practice staff as well as meet regularly with constituents including but not limited to operations leadership, physicians and hospital administration to review practice strategy, market and division goals, financial performance and practice key indicators
• Serve as the primary liaison between the practice and the hospital administration
• Oversee physician recruiting and contracting in collaboration with other Physician Services colleagues
• Work with physicians and division leadership to provide innovative practice growth and quality solutions that will maintain and improve patient outcomes and satisfaction
• Promote consistent patient interactions that advance the agenda of increased patient satisfaction
• Perform other duties as assigned

Requirements

Education: Bachelor’s Degree required, and Master’s Degree or equivalent combination of education and/or experience preferred. Degree in health or business administration is also preferred. CMPE completion is a plus.

Experience: Three plus years of leadership experience in practice management of multiple locations. Five plus years of relevant clinical operations experience. Effective working knowledge of healthcare financial management, operations, and strategy, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management.

Qualifications

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Excellent organizational and problem-solving skills

Ability to prioritize tasks and manage multiple projects simultaneously

Proficiency in Microsoft Office Suite

Knowledge of healthcare regulations and compliance standards

Skills

Strategic planning and implementation

Financial analysis and budgeting

Leadership and team management

Collaboration and communication

Healthcare operations and management

Benefits

Mission Health offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note: Eligibility for benefits may vary by location.