Director of PH Operations

About the Role

The Director of Operations is responsible for the management of the daily activities of Advantage by overseeing several departments. They direct actions across the organization and guide managers to improve efficiency and reduce costs. This role is ideal for a visionary leader who enjoys tackling complex problems, driving innovation, and advancing the organization through learning and discovery.

Responsibilities

• Liaise with senior leadership to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of the business to ensure smooth progress.
• Supervise staff from different departments and provide constructive feedback.
• Evaluate the efficiency of business procedures regularly according to organizational objectives and apply improvements.
• Manage procurement processes and coordinate material and resource allocation.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Review financial information and adjust operational budgets to promote profitability.
• Revise and/or formulate policies and promote their implementation.
• Manage relationships and/or agreements with AVA clients.
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
• Ensure the company operates with legality and conformity to established regulations.
• Lead, manage, and direct teams responsible for:
  • Onboarding new clients and their processes.
  • Serving existing clients and exceeding their expectations.
  • Upselling clients to new services.
  • Innovating, implementing systems, and processes to maximize client retention and profitability.
  • Developing proactive methods to enhance client service and create new revenue streams.
  • Driving operational growth.

Requirements

• Bachelor’s or Master’s degree in Business Management or other related fields.
• Proven experience as Director of Operations or equivalent position.
• Excellent organizational and leadership abilities.
• Outstanding communication and people skills.
• Knowledge of the industry’s legal rules and guidelines.
• In-depth knowledge of diverse business functions and principles.
• Working knowledge of data analysis and performance/operation metrics.
• Familiarity with MS Office and various business software.