Director of People & Agent Operations

About the role

Talentful is seeking a strategic leader to drive People Operations at the forefront of AI-driven HR. The ideal candidate will transform the People function into a highly operational and data-driven entity, blending human expertise with AI tools.

Responsibilities

• Develop and implement culture strategies to foster a high-performance environment across two geographies.

• Design and optimize compensation architecture, including pay bands, equity, benchmarking, and total rewards philosophy.

• Build and manage retention and internal mobility initiatives to ensure Talentful remains a top choice for employees.

• Oversee learning and development programs, including skills frameworks, career paths, and manager development.

• Shape employee experience through intentional design of onboarding, day-to-day interactions, and offboarding processes.

• Identify opportunities for AI agents to automate People processes and set standards for AI-native People operations.

• Collaborate with AI agents to enhance efficiency and effectiveness within the People function.

Requirements

• At least 8 years of experience in People/HR leadership, with at least 3 years in a professional services or agency environment.

• Proven ability to build or transform people systems at scale (200+ employees).

• Strong analytical skills, comfortable with data, dashboards, and evidence-based decision-making.

• Genuine interest in AI, automation, and operational technology.

• Experience managing across multiple geographies preferred.

Qualifications

• Proven track record of successful HR transformation or system-building.

• Experience in compensation design, learning and development, and culture strategy.

• Ability to design and implement effective workflows and feedback loops.

• Curiosity about AI and automation, with a willingness to learn and adapt.

Skills

• Strategic thinking and systems design.

• Data analysis and interpretation.

• People operations and culture strategy.

• AI and automation integration.

Benefits

• Global benefits package including healthcare, wellness allowance, and enhanced parental leave.

• Flexible working options, including hybrid and remote work.

• Global co-working spaces and desk pass memberships.

• Mentorship and career development opportunities.

Pay

Competitive salary and benefits package tailored to individual needs and experience.

Schedule

Full-time position with flexible working arrangements.