Director of Peninsula Market

About the role

Llangley Federal Credit Union is a leading financial institution with over $5 billion in assets and over 400,000 members. We are expanding to new markets and are seeking a Full Time Director of the Peninsula Market.

Responsibilities

• Develops the strategic direction for sales and service to expand loan and share balances within the context of the credit union's overall strategic objectives.
• Builds an annual sales and service plan to accomplish budgeted objectives.
• Aids member-facing employees in achieving their budgeted goals.
• Recruits, trains, and retains a qualified sales and service staff.
• Works directly with member-facing employees to ensure they are competent in consultative selling.
• Serves as the primary liaison between senior management and front-line managers.
• Analyzes market areas to target specific products.
• Researches and stays informed about competitors' products, pricing, and promotions.
• Maintains in-depth knowledge of all credit union products and services.
• Reviews and analyzes results, forecasts, and growth trends.
• Provides recommendations to senior management for course corrections to ensure annual budgeted objectives are achieved.
• Directs the efforts of member service representatives to maximize member relationships.
• Creates an atmosphere conducive to generating engaged employees committed to the sales process, values, and internal service quality.
• Ensures all marketing materials and communications are distributed promptly.
• Works with the Marketing department and senior management to develop new products and promotions.
• Represents the credit union at trade events, community activities, and social and business events.
• Keeps abreast of regulation changes and compliance issues, particularly related to lending and the Bank Secrecy Act (BSA).
• Provides input for policy and procedure changes.

Qualifications

• Bachelor’s degree in a related field, or equivalent combination of education and experience.
• Four years of experience in a financial institution, sales, or service experience advising customers.
• Seven years of supervisory experience.

Skills

• Strategic planning
• Customer service
• Market analysis
• Product knowledge
• Supervision and training
• Regulatory compliance

Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• Educational assistance.
• Student loan repayment assistance.
• Generous paid vacation and holidays.
• Paid sick time.
• Highly competitive 401K plan with a 6% company match.
• Company-covered short- and long-term disability insurance.
• Flexible health care and dependent care benefits.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexibility to work Saturdays.