Director of Partner Solutions

About the role

This role is ideal for someone with experience in healthcare technology, healthcare consulting, or SaaS implementation who is excited to build a high-impact function from the ground up. You will own the customer journey after the initial sale, overseeing pilot delivery, driving change management and adoption, and ensuring long-term retention and expansion.

Responsibilities

• Own partner success after the sale by leading onboarding, implementation, adoption, and long-term retention efforts for strategic healthcare customers.
• Serve as the primary partner contact, building relationships with executive sponsors, operational leaders, and clinical stakeholders.
• Lead deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management activities.
• Drive adoption and measurable outcomes by helping customers integrate Ascertain into daily workflows and achieve operational and financial goals.
• Measure and communicate ROI using key performance metrics to support renewals, expansion opportunities, and strategic decision-making.
• Partner with Sales to grow existing accounts through upsell and cross-sell opportunities based on customer needs and success.
• Collaborate cross-functionally with Product, Engineering, Marketing, and Sales to improve the customer experience and influence product development.
• Build scalable processes and playbooks for onboarding, training, support, and customer success as the function grows.

Requirements

• 4+ years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms.
• Experience working with healthcare providers and operational teams, with a strong understanding of ambulatory practice workflows and revenue cycle operations.
• Cardiology experience is required; oncology experience is a plus.
• Proven ability to manage complex, multi-stakeholder implementations and drive adoption, measurable outcomes, and long-term customer success.
• Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems.
• Strong communication, relationship management, and analytical skills, with the ability to engage both executive and operational stakeholders.
• Startup or high-growth company experience is preferred.

Benefits & Perks

• Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare.
• Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement.
• Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions.
• Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more.

Why Ascertain?

• Make a real difference: Your work will directly impact healthcare organizations and improve patient care.
• Join Ascertain in transforming healthcare with AI!