Director of Outpatient Surgical Services

About Us

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

About the Role

The Director of Outpatient Surgical Services provides strategic, operational, and clinical leadership for Pavilion Surgical Center at Baylor Scott & White Health (BSWH)—a high-acuity surgical center. This leader oversees the full perioperative continuum, ensuring safe, efficient, and patient-centered care while maintaining strong throughput and an exceptional surgical experience. The Director is accountable for clinical outcomes, operational performance, financial stewardship, regulatory readiness, and team engagement. Success in this role requires close partnership with surgeons, anesthesia, nursing, executive leaders, and system stakeholders to optimize access, scheduling, and capacity across outpatient surgical services.

Responsibilities

Operational Leadership & Throughput Optimization

• Lead daily operations of outpatient surgical services, ensuring optimal patient flow, case scheduling, and on-time starts.
• Drive OR utilization, block management, and throughput strategies to maximize access while maintaining safety and quality.
• Align outpatient surgical operations with system-wide perioperative goals and capacity management strategies.
• Implement data-driven performance improvement initiatives targeting efficiency, turnover time, and case-volume growth.

Clinical Quality & Patient Safety

• Ensure delivery of high-quality, evidence-based care for complex outpatient surgical populations.
• Maintain compliance with regulatory, accreditation, and safety standards (e.g., CMS, The Joint Commission).
• Lead quality improvement initiatives focused on reducing complications, readmissions, and day-of-surgery cancellations.
• Partner with infection prevention, anesthesia, and surgical teams to uphold best practices in perioperative care.

Financial & Business Management

• Manage the department budget, including labor planning, supply chain optimization, and capital prioritization.
• Drive cost-effective care delivery while maintaining high clinical standards.
• Identify growth opportunities, including service line expansion and appropriate case migration from inpatient to outpatient settings.
• Monitor key financial and operational metrics (e.g., cost per case, contribution margin, productivity).

Surgeon, Anesthesia, & Stakeholder Engagement

• Act as a liaison between medical staff and administration to align operational priorities with surgeon needs.
• Address barriers to surgeon engagement, including scheduling constraints, efficiency concerns, and access challenges.

Team Leadership & Culture

• Directly lead and develop a multidisciplinary team (RNs, surgical techs, support staff).
• Foster a culture of accountability, engagement, and continuous improvement.
• Ensure appropriate staffing models to support high-acuity outpatient care.
• Lead recruitment, retention, and professional development initiatives.

Strategic Planning & Growth

• Develop and execute strategic plans for outpatient surgical services aligned with organization priorities.
• Identify and implement innovative care delivery models to expand outpatient capabilities.
• Support system initiatives to shift appropriate cases to the outpatient setting safely and efficiently.
• Evaluate new technologies, procedures, and service lines to enhance program offerings.

Key Success Factors

• Ability to operate at both strategic and tactical levels, balancing long-range planning with hands-on, day-to-day leadership.
• Strong surgeon and anesthesia partnership skills, particularly around block utilization, schedule optimization, and willingness to expand hours or adapt practices.
• Deep understanding of perioperative operations, including OR throughput, scheduling, staffing models, and ASC operations.
• Data-driven decision making using metrics (utilization, first-case on-time starts, turnover times, cancellation rates) to drive performance and accountability.
• Change leadership and resilience to lead through resistance, especially in shifting cases, extending hours, or redesigning workflows.
• Financial acumen with a strong command of labor productivity, supply costs, and margin management in a surgical environment.
• High-accountability mindset with ownership of outcomes without reliance on layered leadership.

Qualifications

• Bachelor's Degree
• Three years of experience
• Registered Nurse (RN) certification
• Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification required

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.