Director of Operations & Special Projects

About the role

Responsible for supporting the Vice President of Operations in the execution of operational strategy across a multi-site dental organization. This role provides leadership to Area Managers, partners with cross-functional departments, and leads enterprise initiatives that improve practice performance, standardize operations, support growth, and strengthen organizational infrastructure. The Director serves as a strategic operational leader focused on execution, accountability, continuous improvement, and successful implementation of company priorities.

Responsibilities

• Create & Support execution of the organization's operational strategy, business plan, annual budget, and key performance indicators.
• Provide leadership, coaching, and accountability to Area Managers and field leadership while fostering professional growth.
• Monitor production, collections, EBITDA, scheduling efficiency, hygiene performance, staffing, patient satisfaction, and other operational metrics.
• Partner with Doctors and Practice Leaders to drive accountability.
• Lead enterprise special projects including acquisitions, integrations, office transitions, technology implementations, and strategic initiatives.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) and operational best practices.
• Partner with Finance, Revenue Cycle, Human Resources, Marketing, Clinical, IT, and Executive Leadership to remove operational barriers and improve results.
• Analyze operational and financial performance to identify opportunities, mitigate risk, and develop action plans.
• Support staffing, onboarding, and retention.
• Cookordination project plans, timelines, communication, and accountability for cross-functional initiatives.
• Drive continuous improvement initiatives that increase efficiency, profitability, patient experience, and team engagement.
• Develop leadership talent through coaching, onboarding, succession planning, and performance management.
• Ensure compliance with company policies, HIPAA requirements, regulatory standards, and operational expectations.
• Travel routinely to support practices, project implementation, and leadership development.

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and experience will be considered.
• Minimum five years of multi-site healthcare or dental operations leadership experience.
• Strong financial and operational acumen with experience managing budgets, P&Ls, forecasting, and KPI reporting.
• Demonstrated success leading organizational change and cross-functional initiatives.
• Excellent leadership, communication, analytical, and project management skills.
• Experience with dental practice management systems and Microsoft Office.

Benefits

• Full-Time Employees (30+ hours/week): Medical insurance, Dental insurance, Vision insurance, Life insurance, Voluntary benefit options.
• All Employees: Paid time off (PTO), Holiday pay, 401(k) retirement plan with company match.

Pay

The annual salary range for this position is between $125,000 and $140,000. The actual compensation will be determined based on experience and other job-related factors.

Schedule

This is a hybrid role. Candidates must reside in Illinois or Northwest Indiana and be willing to travel to all company locations. Regular travel is required, including occasional overnight trips.