Director of Operations - Pathway to COO

About the role

We're a fast-growing residential home services company specializing in HVAC, plumbing, and water heater installation, repair, and maintenance. We're hiring a Director of Operations to serve as the operational backbone of the organization — driving profitability, scaling our systems, and leading through our General Managers to build a best-in-class operation.

Coo pathway

This role is a deliberate stepping stone to Chief Operating Officer. You'll be evaluated against clear leadership competencies, operational milestones, and financial targets — with a realistic path to the COO seat as we scale.

What you'll own

• Set operational benchmarks across HVAC, plumbing, and water heater service lines; hold GMs accountable for performance
• Own the operational P&L — drive revenue growth, improve margins, and eliminate cost leakage in labor, materials, and overhead
• Develop and enforce SOPs for field operations and inventory management
• Track and report weekly KPIs; identify trends and implement corrective action
• Lead the customer experience — set quality standards, own escalations, and leverage feedback to drive improvement
• Coach and develop GMs as the primary people leaders; partner with HR on hiring, onboarding, talent management and performance frameworks
• Evaluate and optimize field service technology platforms (e.g., ServiceTitan)
• Lead expansion into new markets and service lines; support CEO on strategic growth initiatives

What we offer

• Competitive base salary + performance bonus
• Company vehicle
• Health, dental & vision insurance
• PTO & paid holidays
• 401(k) match

Requirements

• 5+ years in a senior or director-level operations role
• Home services, trades, or field service industry background strongly preferred (HVAC, plumbing, electrical, or similar)
• Proven P&L ownership with a track record of improving margins
• Experience scaling operational processes in a growth-stage company
• Able to lead through managers — earn respect from both field and office teams
• Data-driven; strong analytical and problem-solving skills
• Familiarity with OSHA, EPA, and CSLB licensing requirements a plus

Pay

$165,000 - $185,000