Director of Operations, Packaging

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

About the role

This role ensures that all sites adhere to company standards, achieve financial and operational goals, and deliver exceptional service. The Director of Operations acts as a strategic leader, driving efficiency, compliance, and continuous improvement while fostering a culture of collaboration and accountability.

Responsibilities

• Lead and manage operations for multiple sites within the region, ensuring alignment with organizational objectives
• Monitor and analyze performance metrics to identify trends, opportunities, and areas for improvement
• Provide strategic leadership that enhances productivity, reduces costs, and improves customer satisfaction
• Ensure compliance with company policies, safety regulations, and industry standards
• Collaborate with cross-functional teams to support regional initiatives and resolve operation challenges
• Provide positive and inspirational leadership to all distribution center associates
• Establish and maintain an effective staffing plan
• Develop, train, and motivate team leaders; evaluate performance, lead with courage, combat turnover, and maintain morale and culture
• Ensure a safe and healthy environment to protect employee well-being and minimize risk and loss to the company
• Manage expenses to an operational budget and review cost of goods to maximize profitability
• Ensure OSHA and DOT compliance for all employees, equipment and vehicles
• Operate Material Handling Equipment and drive company Delivery Vehicles as necessary
• Perform additional duties or special projects as assigned

Requirements

• 5+ years of experience in warehouse or distribution operations, with at least 2 years in a management role
• High school diploma or equivalent; College degree a plus
• Inspirational leadership skills to build and retain a high-performing team
• Strong knowledge of ERP and WMS systems with ability to learn and train others on new systems
• Knowledge of OSHA, DOT and all safety compliance standards
• Experience in fleet management
• Lean Six Sigma or distribution-related certifications highly preferred
• Clear understanding of Profit & Loss principles and budgeting
• Intermediate experience with MS Office
• Ability to be flexible and work extended or adjusted hours to ensure presence and support across all shifts, or to address urgent customer needs
• Valid driver’s license and safe driving history
• Ability to lift, carry and move up to 50 lbs and walk, climb, kneel, stoop, and balance frequently

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Flexible spending accounts
• Employee Assistance Programs (EAP)
• 401(k) Retirement plan with company match
• Generous paid time off package
• Educational reimbursement
• Paid family leave
• Adoption assistance