Director of Operations (Mechanical HVAC)

Performance Objectives

• Develop and execute strategic growth plans to expand the company’s revenue and profitability.
• Oversee daily business operations to ensure smooth, efficient, and profitable performance.
• Identify and implement best practices and process improvements to streamline workflows.
• Monitor and optimize key performance indicators (KPIs) to drive continuous improvement and accountability.
• Lead budgeting, financial forecasting, and cost-control initiatives to optimize cash flow and profitability.
• Oversee billing, collections, and accounts receivable to ensure strong cash flow and minimal overdue accounts.
• Work closely with the sales team to develop and execute strategies for revenue growth.
• Drive lead generation, contract negotiations, and key account management.
• Oversee service delivery and project execution, ensuring all jobs are completed on time, within scope, and budget.
• Lead, mentor, and develop a high-performing team across all divisions.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Serve as a primary point of contact for high-value clients, ensuring their needs are met.
• Oversee customer service processes, driving high levels of client satisfaction and retention.

Key Competencies

• Financial Performance:
• Revenue Growth
• Gross Margin
• Billing Accuracy
• Collection Rate
• Operational Efficiency:
• Service Call Completion Rate
• Project Completion on Time & Budget
• Sales & Business Development:
• New Contract Acquisition
• Upsell & Cross-Sell Revenue
• Customer Satisfaction & Retention:
• Net Promoter Score (NPS)
• Customer Retention Rate
• Employee Development & Performance:
• Techician Training Completion Rate
• Employee Turnover Rate

Education and Experience

• Minimum Requirements:
• Bachelor’s degree in business administration or a related field
• 10+ years of experience in operations management within mechanical services, HVAC, or construction industries.
• Proven track record of scaling a business beyond $20 million in revenue.
• Strong sales and business development background, with a deep understanding of revenue growth strategies.
• Financial expertise in budgeting, forecasting, and performance analysis.
• Hands-on leadership experience with a results-driven mindset.
• Position may require travel to and from field sites to monitor the status of multiple projects.

Diversity Commitment

Inland Mechanical Services Inc. is committed to meeting the needs of a multigenerational and multicultural workforce and actively fosters inclusion in all forms both within our company and across interactions with clients, candidates, and partners. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability.