Director of Operations (Houston/Baytown, TX)

Duties And Responsibilities

• Drive consistent execution of company operating standards, policies, and best practices across all branches
• Lead field operations through Branch Managers, ensuring alignment with company objectives and performance expectations
• Translate strategic direction from the Vice President into clear operational actions and measurable outcomes
• Oversee operational performance including safety, productivity, customer service, and asset utilization
• Identify operational inefficiencies and implement practical solutions

Performance Management & Accountability

• Establish and monitor KPIs across locations
• Hold Branch Managers accountable for performance and improvements
• Conduct branch reviews and audits
• Provide clear reporting to the Vice President

Leadership Development & Culture

• Coach and develop Branch Managers and leaders
• Foster a culture of safety, accountability, and teamwork
• Support workforce and succession planning

Operational Coordination & Support

• Partner with Safety, HR, Fleet, Compliance, Accounting, and Sales
• Ensure compliance with policies and regulations
• Oversee scheduling, dispatch, and fleet utilization
• Act as escalation point for major issues

Continuous Improvement & Strategic Support

• Lead operational improvement initiatives
• Support acquisitions and branch start-ups
• Ensure operational readiness to support growth