Director of Operations | Gainesville & Ocala
Position Summary
The North Central division of Florida Orthopaedic Institute, part of Orthopaedic Solutions Management (OSM), is seeking an experienced and collaborative Director of Operations to lead day-to-day operations across our growing physician practice locations. This leader will drive operational excellence, patient experience, employee engagement, physician partnerships, financial performance, and continuous process improvement in a fast-paced, multi-site healthcare environment.
Key Responsibilities
Provide leadership, supervision, and operational oversight for regional management teams and clinic operations.
Collaborate with executive leadership to develop and execute strategic plans, growth initiatives, and operational priorities.
Evaluate workflows, staffing models, and operational processes to improve efficiency, productivity, and quality of care.
Serve as a key stakeholder in the evaluation, implementation, and optimization of healthcare technology solutions.
Foster a culture of accountability, engagement, collaboration, and continuous improvement.
Recruit, coach, develop, and retain high-performing leaders and teams.
Lead day-to-day operations across multiple physician practice locations.
Partner with physicians and divisional leaders to optimize patient flow, scheduling, staffing, and specialty services.
Identify and implement process improvements that enhance operational efficiency, patient satisfaction, and quality outcomes.
Promote a culture of safety, service excellence, and accountability.
Develop and implement operational procedures and communication processes that improve both employee and patient experiences.
Plan, organize, implement, and evaluate operational projects and initiatives from conception through completion.
Represent the organization through community partnerships, professional associations, and regional initiatives.
Participate in Operations Committee and leadership meetings and communicate organizational priorities effectively.
Maintain accountability for regional financial performance and operational outcomes.
Utilize financial, operational, and productivity data to support sound decision-making.
Monitor key performance indicators (KPIs), identify performance gaps, and implement corrective action plans.
Drive year-over-year operational improvements and align departmental performance with organizational goals.
Partner with Human Resources on workforce planning, employee relations, leadership development, and succession planning.
Collaborate with Marketing to support physician growth initiatives and organizational expansion.
Work closely with Information Technology, Compliance, Revenue Cycle, and other support departments to ensure organizational alignment and operational effectiveness.
Build collaborative relationships with physicians, leaders, and staff throughout the organization.
Ensure compliance with federal, state, and local regulations, accreditation standards, privacy requirements, and organizational policies.
Monitor regulatory changes and operational risks and implement processes to support compliance.
Support organizational preparedness for audits, inspections, and regulatory reviews.
Perform additional duties as assigned in support of organizational objectives.
Required Qualifications
Education: Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field required.
Master's degree (MBA, MHA, MPH, or related field) preferred.
Experience: Minimum of five years of progressive healthcare operations leadership experience required. Experience leading multi-site physician practice operations preferred. Experience managing financial performance, productivity metrics, and operational KPIs. Demonstrated success developing and leading high-performing teams. Experience collaborating with physicians, clinical leaders, and executive leadership. Experience driving process improvement and operational efficiencies.
Preferred Qualifications
Orthopedic or specialty practice experience preferred but not required.
Experience in ambulatory care, physician practice management, or multi-site healthcare operations.
Lean, Six Sigma, or process improvement certification preferred.
Experience with electronic health records (EHR), practice management systems, and healthcare technology platforms.