Director of Operations Fulfillment

Key Responsibilities

• Lead and direct the operations fulfillment team, assuring a prominent level of customer satisfaction and retention.
• Hire, develop, coach, and manage staff performance.
• Oversee all warehouse activities including shipping/receiving, physical inventory, product returns, and availability of clean rental/demo equipment.
• Provide all required inventory reports within the assigned territory.
• Provide insights and action plans to improve operations being measured.
• Work cross functionally to coordinate equipment procurement and delivery, to ensure quality and timely provision of service.
• Partner with cross functional leaders for delivery planning of equipment orders to maintain order processing efficiency and deliver revenue goals.
• In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures.
• Ensure quality to increase customer satisfaction and improve turnaround times.
• Assure distribution routes are effectively scheduled and managed.
• Lead and implement Numotion’s best practices and drives universal operational processes within the territory.
• Utilize reporting database to optimize business outcomes.
• Assure direct reports effectively support the needs of internal and external customers.
• Ensure all activities and operations are carried out in strict compliance with company and government processes/regulations.
• Perform other related duties as assigned.

Required Qualifications, Skills, And Experience

• Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Minimum of five years of operational work experience.
• Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.
• Must possess a valid State Driver’s License, and acceptable driving record.
• Must be willing and able to travel frequently across geographical zone locations.
• Ability to remain focused while handling multiple tasks, responsibilities, and projects.

Preferred Qualifications And Competencies

• Knowledge of complex rehab equipment and products.
• Demonstrated technical or mechanical knowledge.
• Basic understanding of financial reporting.
• Experience in or exposure to healthcare management.
• Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
• Demonstrated ability to act as a change agent and leading the acceptance of change within a rapidly changing environment.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Ability to effectively utilize technology and learn and adapt to innovative technology environments.
• Prior experience with physical inventory and remote inventory management.

Physical Work Requirements

• Ability to meet essential functions of the position with reasonable accommodations as necessary.
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Ability to work over 8 hours in a workday, and over 40 hours in a work week, as necessary.
• Ability to understand and carry out written and verbal instructions.
• Ability to use hands to finger, handle, or feel.
• Ability to talk or hear/listen.
• Ability to use eyes to see, have close vision, and adjust focus.
• Ability to stand, walk, sit, bend, twist, stoop, kneel, crouch, crawl, reach, and regularly lift and/or move up to 50 pounds.

Benefits

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance.