Director of Operations- Federal Civilian

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide.

About the role

This senior leadership role is responsible for the end-to-end oversight of complex, federally contracted healthcare operations. The Director of Operations- Federal Civilian provides strategic and operational leadership across planning, implementation, execution, monitoring, and continuous improvement of medical services. This position manages both government and civilian contracts, ensuring the delivery of high-quality healthcare services while serving as a key liaison between internal stakeholders, external partners, and regulatory bodies to ensure alignment, compliance, and operational excellence.

The role drives operational execution, contract performance, and strategic growth across medical programs supporting U.S. Government (USG) customers and prime contractors. It leverages data-driven decision-making, robust risk management, and disciplined financial stewardship to optimize performance, mitigate operational risks, and support sustainable growth. The Director serves as the primary interface with federal partners (including IHSC and other stakeholders), ensuring operational excellence, compliance with contractual and regulatory requirements, and delivery of high-quality, scalable healthcare services.

Responsibilities

• Provide full lifecycle oversight of medical operations, including mobilization, steady-state performance, and demobilization.
• Rapidly assess, stabilize, and optimize complex operational environments, ensuring continuity of care and service delivery.
• Translate strategic priorities into executable operational plans, performance metrics, and measurable outcomes.
• Ensure timely, responsive operational decision-making aligned with mission requirements.
• Develop and implement a comprehensive medical services strategy aligned with organizational goals.
• Provide visionary leadership to enhance the effectiveness and impact of medical initiatives.
• Translate strategic objectives into measurable operational plans, KPIs, and performance targets for medical services.
• Partner with senior leadership to identify emerging healthcare trends and proactively adapt service lines and capabilities.
• Drive change management initiatives to ensure successful adoption of new programs, processes, and technologies.
• Oversee all aspects of medical services contracts, ensuring compliance with regulatory requirements and contractual obligations.
• Collaborate with cross-functional teams to execute contracts successfully.
• Lead execution of USG and prime contractor agreements, ensuring strict adherence to contractual requirements, scope, and service-level expectations.
• Serve as the primary operational liaison with contracting officers, CORs, other Government leadership, and prime contractor partners.
• Proactively identify and mitigate contract risks, performance gaps, and compliance vulnerabilities.
• Support contract growth, modifications, and recompete efforts through operational insight and customer engagement.
• Lead contract negotiations with internal and external stakeholders to secure favorable terms, service levels, and risk mitigation provisions.
• Monitor vendor and partner performance against contractual SLAs, initiating corrective actions and improvements as needed.
• Standardize contract management processes and documentation to enhance transparency and reduce operational risk.
• Ensure compliance with all federal, state, and local regulatory requirements, as well as contract-specific standards (e.g., IHSC and detention healthcare guidelines where applicable).
• Support risk mitigation strategies across operations, particularly in high-risk or crisis environments.
• Implement and monitor quality assurance programs, ensuring continuous improvement in clinical and operational performance.
• Oversee audit readiness, corrective action plans, and compliance reporting.
• Develop and monitor key quality metrics (e.g., clinical outcomes, patient satisfaction, service reliability) to drive performance excellence.
• Collaborate with clinical leadership to ensure adherence to evidence-based practices and clinical guidelines.
• Conduct regular quality reviews and root-cause analyses to identify gaps, implement corrective actions, and prevent recurrence.
• Cultivate and maintain positive relationships with government agencies involved in healthcare initiatives.
• Stay abreast of government regulations and policies affecting medical services.
• Serve as a primary point of contact for governmental and regulatory bodies on matters related to medical operations.
• Advocate for the organization’s interests in public health initiatives, policy discussions, and regulatory forums.
• Coordinate timely and accurate submission of required reports, data, and documentation to government entities.
• Support, mentor, and inspire a multidisciplinary team of medical professionals.
• Foster a collaborative and inclusive team culture to achieve common objectives.
• Establish clear roles, responsibilities, and performance expectations for team members, providing regular coaching and feedback.
• Support professional development through training, succession planning, and career pathways for clinical and non-clinical staff.
• Promote a culture of accountability, continuous learning, and psychological safety within the team.
• Ensure leadership presence and engagement across programs, including routine site visits.
• Develop and manage budgets for medical initiatives, ensuring financial sustainability.
• Monitor financial performance against budget, identifying variances and implementing cost-optimization strategies without compromising quality.
• Collaborate with finance and leadership to develop business cases, forecasts, and investment plans for new or expanded services.
• Ensure accurate financial reporting and adherence to organizational financial policies and controls.
• Design and oversee internal auditing frameworks for medical operations, contracts, and service delivery.
• Plan and execute regular operational and clinical audits to assess compliance, efficiency, and risk exposure.
• Analyze audit findings, develop remediation plans, and track corrective actions to closure.
• Partner with external auditors, corporate staff, prime contractors, and regulatory bodies during inspections, surveys, and certification processes.
• Maintain comprehensive audit documentation and reporting to support organizational transparency and accountability.
• Establish, implement, and maintain a robust compliance program for medical services, aligned with applicable laws, regulations, and industry standards.
• Ensure adherence to healthcare regulations (e.g., licensing, accreditation, privacy, and safety requirements) across all operations.
• Develop and deliver compliance training and education for medical and administrative staff.
• Monitor regulatory changes and assess their impact on policies, procedures, and operational workflows.
• Investigate compliance incidents, implement corrective and preventive actions, and report issues to leadership and regulators as appropriate.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree preferred.
• 10+ years of progressive leadership experience in federal healthcare operations or government contracting environments.
• Demonstrated experience managing USG contracts and working with prime contractors.
• Established relationships with IHSC or similar federal healthcare entities strongly preferred.
• Strong working knowledge of federal healthcare regulations, compliance frameworks, and detention or austere healthcare environments (preferred).

Skills

• Seasoned in the successful development and management of logistical plans, providing crucial operational support.
• Highly responsive, organized, and able to manage competing priorities with urgency and professionalism.
• Exceptional customer service and interpersonal skills.
• Available for communication by Customer personnel 24/7/365.
• Adept at discussing and negotiating collaborative solutions in high-pressure operational environments.
• Proven success overseeing turnkey medical operations, including startup and large-scale program execution.
• Demonstrated ability to lead in high-pressure, rapidly evolving operational environments.
• Exceptional communication skills with the ability to engage effectively at executive and government levels.
• Proficient in distilling pertinent information, crafting executive-level summaries, and analyzing management and financial reports to identify trends, performance gaps, and contract status details.
• Proven expertise in collaborative planning and cultivating relationships across organizational boundaries.

Supervisory Responsibilities

While initial oversight may be limited based on current program structure, supervisory responsibilities are expected to expand as the program grows. As the Division scales, this role will assume supervisory responsibility for site-level senior leadership (e.g., Health Services Administrators and other facility leadership roles), as well as relevant corporate support staff aligned to program operations, quality, and compliance functions.

Work Environment

• Indoor office space with proper lighting and climate-controlled setting.
• Able to travel to austere environments for extended periods of time.
• 75% of travel is required to onsite locations for operational efficiency, training, and leadership engagement.

Physical Demands

• Able to bend, stand, and sit for extended periods of time.
• This work requires some physical exertion, such as long periods of standing; walking or jogging over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.
• Able to reach to retrieve documents.
• Able to carry materials and/or file boxes up to 20 pounds.
• Able to travel to various locations.

Pay

Starting at $185,000