Director of Operations (DOO)

About the Role

Come join our team in an always changing and fast-paced position as a Director of Operations. The DOO runs the hotel in the General Manager's absence, assisting department heads and managers, inspiring employees, and engaging with guests to deliver a superior guest experience while maintaining an efficient and profitable business.

Responsibilities

• Handle daily operations and oversee all areas of the hotel, including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Successfully market the hotel's quality products and services to exceed guests’ expectations.
• Provide sales leadership and implement plans to achieve profitability goals.
• Recruit, hire, train, and retain top talent to deliver a WOW experience to all guests.
• Supervise, mentor, and motivate hotel employees.
• Assist guests promptly and effectively.
• Work with departments to achieve budgets and build strong working relationships.
• Motivate and ensure the cleanliness and safety of the hotel.
• Create the hotel’s annual budget and track performance throughout the year.
• Produce and explain monthly financial reports.
• Deliver strong financial performance while maintaining guest relations.

Benefits

• Monthly bonus program.
• Health, dental, and vision insurance plans.
• Paid time off (PTO) after 60 days of employment.
• 401(k) plan.
• Discounted hotel rooms.
• A great work environment with an engaged team.