Director of Operations

Western Veterinary Partners · Dallas, TX · 2 mo ago

On-siteManagement$140k–$160k/yrFull-time

About the role

Western Veterinary Partners is seeking a Director of Operations to lead a portfolio of veterinary hospitals. The ideal candidate is someone who has successfully managed multiple locations in a healthcare, veterinary, or multi-site setting. Our ideal candidate is a strong general manager with a goal-oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team.

Responsibilities

The Director of Operations will focus on supporting veterinary practices in achieving operational excellence, building culture, recruiting and retaining veterinarians, technicians, and support staff. The Director of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of 10 - 14 general practice veterinary hospitals.

Develop strong relationships with DVMs to assist with recruiting, training, and retention to drive overall business growth
Achieve results through influence and partnership versus through authority or directives
Maintain regular communication with doctors and office staff to review practice trends and performance objectives
Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
Provide oversight and support to practice level managers and administrative staff, as well as regional managers
Instill a sense of accountability and service excellence with our teams at all levels
Identify opportunities to improve and maintain site-level employee engagement
Facilitate connections and community among individuals and hospitals within markets and the region
Develop collaborative and productive relationships across the organization
Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives

Financial and Business Objectives

The Director of Operations will understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement. They will set, manage, and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company.

Provide overall P&L management for the business, along with a vision for near and long-term value creation
Partner with hospital leaders, field operators, and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
Prioritize areas of focus based on impact and urgency; help team do the same

Growth and Strategy

The Director of Operations will assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business. They will partner with WVP departments to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity.

Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
Nurture and elevate innovation and growth ideas to build tangible, scalable programs
Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth
Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels

Requirements

The ideal candidate must reside within the market, with 50% travel within the market. They must have 5+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity.

Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau
P&L responsibility and experience with budget management, personnel management, and team building
Strong active listening and written and verbal communication skills; Executive presence
Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
Highly organized and detail-oriented work ethic
Ability to work collaboratively with all team members, both at the practice level and at the corporate level
Self-directed and able to work independently
Bachelor’s degree required, master’s degree (MBA) highly preferred

Qualifications

Previous veterinary experience is a plus. The ideal candidate will have a strong general management background, with experience in a fast-growth healthcare services business.

Skills

The ideal candidate will have excellent communication, leadership, and problem-solving skills, with the ability to analyze complex data and make strategic recommendations.

Benefits

The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location.

Pay

The compensation for this opportunity is $140,000.00 - $160,000.00 per year + annual bonus.

Schedule

The Director of Operations will spend approximately 50% of their time in the field visiting and supporting affiliated veterinary practices, with occasional travel to Denver and other company activities.