Director of Operations

Key Responsibilities

• Lead, manage, mentor, and hold the Operations team leads and staff accountable for meeting departmental goals and performance standards
• Oversee the managers across Proposals, Vendor Service, and Customer Service to remove operational bottlenecks and improve interdepartmental communication, providing strategic oversight on complex escalations.
• Create interdepartmental processes and workflows
• Act as the final point of escalation for customer retention efforts when all other strategies have failed.

Qualifications

• 5+ years of progressive leadership experience in Operations, preferably within a service-based or waste industry.
• Experience training and mentoring managers and team leads.
• Proven ability to lead, manage, and hold staff and managers Accountable.
• Expertise in providing executive oversight to complex business functions, including vendor negotiation and proposal management.
• Demonstrated experience in directing a Customer Service function, including serving as the final point of escalation for critical customer retention efforts.
• Experience with oversight of legal risks, litigation matters, and high-stakes contractual disputes.
• Exceptional communication and cross-functional collaboration skills.
• Experience leading multiple departments or functions, not just a single team.
• Proven track record of improving processes, increasing efficiency, and creating measurable operational improvements.
• Experience reading and interpreting reports and presenting to leadership.