Director of Operations

About the role

Vicus Capital is an independent investment management firm with over $3 billion in assets under management headquartered in State College, Pennsylvania. We are looking to hire a dynamic Director of Operations to lead our company's Operations and DCSA staff. This role reports directly to the Chief Operating Officer.

Responsibilities

• Support the Advisory Operations Team in providing world-class client service to our nationwide network of financial advisors, acting as a key decision-maker during process analysis and crisis management
• Cultivate relationships of trust with our financial advisors and their office staff
• Management, talent cultivation, and performance oversight of both Operations and Dedicated Client Services staff
• Back up all staff as needed, including processing new accounts, cashiering, and maintenance requests, as a member of the processing team
• Delegation of work to team, monitoring Service Level Agreements (SLA)
• Cashiering Quality Control (QC) and escalation of exception requests/issues
• Strategic thinking, process improvement, and leading office ops study groups for the department
• Key Operations systems contract renewal and volume tracking
• Vendor relationship management (conducting elevated conversations with partners such as Fidelity, Schwab, DocuSign, etc.)
• Perform due diligence on any new systems that may impact the Operations Department
• Conducting semi-annual meetings with financial advisors to absorb and provide feedback on operational topics
• Design business continuity plan (BCP) operational coverage procedures, cross-training, and real-time triage
• Frequently collaborate with Compliance on regulatory changes, policy creation, and enforcement

Qualifications

• Series 65 Licensed (required within one year of hire)
• A high degree of professionalism and a strong work ethic
• Excellent people skills and an aptitude to coach, train, and manage direct reports
• Critical thinking, complex problem-solving, and time management
• Outstanding follow-through, seeing tasks from start to finish, including those processed by direct reports
• Exceptional communication skills, both verbal and written
• Systems analysis, evaluation, and project management with an emphasis on prioritizing tasks
• Strong attention to detail and accuracy; highly organized and efficient
• Ability to work without close supervision, exercising independent judgment and problem-solving, as well as collaborating in a team environment
• Comfort with technology and a proactive approach to researching and promoting workplace tech (proficiency in Microsoft Office, particularly Excel, is required; experience with a CRM like Redtail or HubSpot is preferred)

Benefits

This career opportunity is a full-time salaried position. A comprehensive benefit package is provided which includes Health insurance, Dental & Vision, Group Life Insurance, Short Term Disability Insurance, and a 401(k) with safe harbor employer contributions.

Pay

Salary/Compensation: $80,000 - $95,000 per year

Schedule

Location: State College, PA (In-office)