Director of Operations

About the role

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Hybrid: 4 days in office/1 day remote

Responsibilities

• Manages and ensures that performance-based incentives and all other operations related goals of the program are met effectively.
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Makes weekly visits with all direct reports for individual supervision.
• Oversees all security staff.
• Ensures all fire safety guidelines are executed and documented as required.
• Ensures security guards perform building security and inspection rounds.
• Ensures security guards monitor resident behavior, medication and other related activities.
• Assists in monitoring resident/client medication as required.
• Ensures medication delivery is properly documented in appropriate logbook in the absence of social service staff, as mandated by program.
• Oversees all maintenance staff.
• Ensures all operations equipment and appliances are in good working order and provides recommendations for repair, upgrade or replacement.
• Maintains cleanliness and maintenance of facility.
• Maintains computerized work order and violations monitoring systems.
• Develops preventive maintenance programs for all buildings and systems.
• Develops a routine maintenance schedule and ensures that it is adhered to.
• Maintains key and lock changes for residents and staff as needed.
• Maintains computerized work order and violations monitoring systems.
• Develops preventive maintenance programs for all buildings and systems.
• Maintains a routine maintenance schedule and ensures that it is adhered to.
• Maintains key and lock changes for residents and staff as needed.
• Maintains computerized work order and violations monitoring systems.
• Monitors maintenance of facility, and ensures compliance with health, safety, fire codes and all other Urban Pathways and regulatory/funding agency requirements.
• Represents Urban Pathways and resolves facility violations.
• Maintains proper implementation of all inventory controls as required.
• Participates in the development of Urban Pathways program policies and procedures.
• Oversees client/resident relocations as needed.
• Facilitates inspections and maintains all safety equipment in good working order.
• Works closely with the Program Director to manage emergency situations.
• Operates program vehicle as required.
• Is on-call to address emergency needs on a twenty-four hour basis.

Qualifications, Education And Experience

• High School Diploma / GED or equivalent is required.
• Some college is preferred.
• Minimum of three years building operations and security experience with at least two years of supervisory experience, preferably in a social service facility.
• Experience with homeless, mentally-ill and substance abuse population preferred.

Skills & Competencies

• Strong computer skills and knowledge of Microsoft office (e.g.Word, Outlook, Excel, etc.).
• Knowledge of web-based applications for building maintenance and operations.
• Strong written and verbal communication skills.
• Strong problem-solving skills and resourcefulness.
• Plumbing, heating, carpentry and electrical experience and ability to perform routine repairs.

Benefits

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.