Director of Operations

About the Role

As a key leader within the organization, you will devise annual strategies, implement operational efficiencies, drive digital-first methodologies, and advance internal and external user experiences. You will coach and develop employees while fostering a culture of collaboration and communication. This role requires a deep understanding of bank operations, products, systems, and lines of business, including core banking platforms, deposit and loan origination platforms, teller processing platforms, check processing platforms, and digital banking solutions. Familiarity with federal and state regulations, internal controls, and standard banking policies is essential.

Supervisory Responsibilities

• Provides leadership and management to the Deposit Operations Manager, Loan Operations Manager, and Data Analyst.
• Responsible for the overall direction, coordination, and evaluation of the departments, including planning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Develops subordinates’ skills and encourages growth.
• Continually works to improve management skills and makes themselves available to staff.

Responsibilities

• Provides leadership and oversight of the bank’s operations departments, including Deposit Operations, Loan Operations, and Data Analytics, ensuring efficient workflows, quality service, employee development, and alignment with bank objectives.
• Reviews, analyzes, and enhances operational procedures and controls to improve efficiency, accuracy, consistency, and effectiveness while ensuring compliance with applicable laws, regulations, internal policies, audit expectations, and risk management standards.
• Serves as the operational business owner for the SilverLake Core Banking Platform, including parameter coordination, system enhancements, end-user communication, training, reporting, and year-end processing.
• Oversees the administration, maintenance, and operational support of various auxiliary banking platforms, including teller platforms, deposit and loan origination platforms, digital banking solutions, eSign systems, and document platforms to ensure systems support departmental and bank-wide goals.
• Provides oversight of the Data Analyst function to ensure accurate and timely Cognos report development that meets the bank’s reporting and business intelligence needs; oversees administration of the Synergy cold report storage system to ensure secure retention, retrieval, and management of archived reports and documents.
• Serves as a primary liaison with vendors, including Jack Henry, to evaluate solution effectiveness, coordinate enhancements, resolve issues, and ensure products and services continue to meet the Bank’s operational and strategic objectives.
• Leads and coordinates operations-related projects, system enhancements, conversions, and process improvement initiatives to support organizational priorities and successful implementation.
• Develops, monitors, and reports key operational performance metrics to evaluate efficiency, accuracy, service quality, risk exposure, and progress toward departmental goals.

Requirements

• Bachelor’s degree (BA) from a 4-year college or university preferred and/or 10 years related experience and/or training or equivalent combination of education and experience.
• Knowledge of banking products and regulations preferred, including ACH/NACHA, Wire Transfers, check/UCC, Treasury Management, eSign, and Debit Card management.
• Jack Henry systems experience including SilverLake core and online banking systems preferred.
• Strong project management skills, including planning, prioritization, and resource management.
• Exceptional communication and leadership skills with the ability to inspire teams, drive performance, and achieve organizational goals.
• Possesses a high degree of initiative, intellectual curiosity, creativity, and comprehensive knowledge of banking operations.
• Regular, reliable attendance is required.

Qualifications

To perform this job successfully, the individual must demonstrate excellence across all key responsibilities. The requirements listed are representative of the knowledge, skills, and abilities required.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use a computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay

Starting Salary Range: $111,200-$153,000 per year

Benefits

• High-Deductible Health Plan (effective the 1st of the month following hire date)
• Health Savings Account (effective the 1st of the month following hire)
• Flexible Spending Accounts (effective the 1st of the month following hire)
• Dental Insurance (effective the 1st of the month following hire date)
• Vision Insurance (effective the 1st of the month following hire date)
• Company-paid life insurance (effective on date of hire)
• Supplemental life and AD&D insurance (available on date of hire)
• Short-term disability insurance (paid for by TBER)
• Long-term disability insurance (paid for by TBER)
• Employee Assistance Program
• Well-Being program
• Long-term care insurance
• Pet Insurance
• Employee Stock Ownership Plan (ESOP) after 6 months of service
• 401(k) Safe Harbor match up to 4% (effective the 1st of the month after 6 months of service)
• Account fees waived and discounts on loans at The Bank of Elk River
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Company picnic, Christmas party, and employee appreciation events
• Casual dress days