Director of Operations
About the role
Join our leadership team as the Director of Operations, overseeing the Rooms Division (Guest Services and Housekeeping), spa, and IT. This is a key role to ensure an exceptional guest experience and uphold luxury brand standards such as Preferred Hotels & Resorts and AAA. As a key partner to the Managing Director, you’ll help drive financial performance through revenue growth, labor and expense management, and operational excellence. You’ll provide coaching and support to department leaders, fostering engaged teams and high service standards. This position serves as the go-to resource for non-food and beverage hotel operations and collaborates closely with Sales, Catering, Accounting/HR, and shared services.
All employees of The Alfond Inn are subject to a background check.
Responsibilities
- Oversee Rooms Division (Guest Services and Housekeeping), spa, and IT operations
- Ensure exceptional guest experience and uphold luxury brand standards
- Drive financial performance through revenue growth, labor and expense management
- Provide coaching and support to department leaders to foster engaged teams and high service standards
- Serve as the go-to resource for non-food and beverage hotel operations
- Collaborate closely with Sales, Catering, Accounting/HR, and shared services
Requirements
- Minimum of 5 years of rooms leadership experience in both front office and housekeeping
- Experience in AAA Four Diamond and/or Forbes Four Star + Independent Properties
- Spa awareness, IT, and property operations are a plus
- College degree or equivalent preferred
Benefits
- Health Coverage: Employer contributes up to 80% toward individual health plans, plus affordable dental and vision insurance
- FSA and HSA options for healthcare cost planning
- 401K plan with discretionary yearly match
- Paid group term life insurance for select positions
- 50% shared cost short-term disability, with option to purchase additional employee-paid life insurance
- Robust PTO plan and 7 paid holidays
- Earned wage access program for quick paycheck access
- Employee Assistance Program (EAP) and sober support network
- Recovery-friendly workplace
- Exclusive hotel travel discounts
Additional benefits may be available based on property-specific locations.