Director of Operations

About the role

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Responsibilities

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
• Maintain an open line of communication between staff and senior management.
• Manage and staff the operations assigned.
• Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual and team goals and implement plans to carry out objectives.
• Guide the Operations Managers in meeting all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Requirements

• At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.
• Strong computer skills especially in using Google Suite applications.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills.
• We need someone who possesses a professional, courteous, and resilient attitude.
• Proven ability to scale operations, and strong experience at employee retention.
• Flexibility to travel; location Phoenix or Detroit is required.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off including vacation, sick leave, and holidays

Pay

Salary range: $117,000.00 - $175,000.00 per year.