Director of Operations

About the Role

Directs, manages, and optimizes the facility's overall operations and financial performance (P&L). Sets policies and procedures that guide plant operations' productivity, quality, and cost efficiency consistent with Prose operational strategy. Systematically collects operational metrics to analyze productivity and set performance targets to meet revenue and cost goals. Supports the development and deployment of manufacturing practices focused on quality and continuous improvement. Ensures robust plant safety and security inspections, auditing, and training procedures are implemented to meet OSHA, FDA cGMP [ISO27716], and other required regulations. Oversees multi-functional plant teams including engineering, warehousing, quality assurance, and human resources.

Responsibilities

• Operational Leadership: Oversee all operational aspects of the manufacturing facility, including production, quality control, supply chain management, and logistics. Develop and implement operational strategies to achieve the company’s goals and objectives.
• Production Management: Ensure production schedules are met while maintaining high standards of product quality and safety. Optimize manufacturing processes to improve efficiency, reduce costs, and enhance product quality.
• Quality Assurance: Implement and maintain quality control systems to ensure products meet regulatory ISO27716 and customer standards. Work closely with the quality assurance and cross-functional teams to address any quality issues and implement corrective actions.
• Supply Chain & Inventory Management: Work with cross-functional partners to ensure supply availability and inventory accuracy at the NY site to achieve production attainment.
• Team Leadership & Development: Lead, mentor, and develop a high-performing operations team, fostering a culture of continuous improvement and accountability. Conduct performance evaluations, provide feedback, and identify training needs.
• Budgeting & Financial Management: Collaborate with operational leadership and finance to develop and manage the operations budget, ensuring cost control and efficient allocation of resources. Monitor financial performance and implement measures to achieve financial targets.
• Compliance & Safety: Ensure compliance with all relevant health, safety, and environmental regulations. Promote a safe working environment and implement safety protocols and training programs.
• Continuous Improvement: Drive continuous improvement initiatives to enhance operational efficiency and effectiveness. Implement Lean, Six Sigma, or other process improvement methodologies as appropriate.
• Culture: Foster an environment consistent with Prose’s core values and culture that drives the company’s success. Our values are “Humanity always, Connected Collaboration, Intentional Inclusivity, and Driven Together.”

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Master’s degree preferred.
• Experience: Minimum of 7-10 years of experience in operations management, preferably within the beauty or personal care manufacturing industry.
• Skills:
  • Prior site management experience.
  • Strong leadership, team management, and communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Proven experience with regulatory and safety compliance, cGMP, process optimization, and continuous improvement.
  • Solid understanding of manufacturing and fulfillment operations, quality & supply chain management, and inventory control.
  • Proficient in using ERP and Order Management systems and other relevant software.
  • Strong financial acumen and budget management skills.
  • Active, daily use of AI tools in your current workflow — for analysis, reporting, research, or creative thinking. We’re looking for someone who already treats AI as a work tool, not someone willing to learn it someday.
  • Knowledge of regulatory standards and compliance requirements in the beauty industry.

Benefits

• A competitive and flexible PTO policy
• Competitive compensation package
• Company-sponsored health care plan (medical, dental, and vision plans)
• 401k + matching
• FSA and commuter benefits
• Snacks and weekly lunch

Pay

In the New York Area, the anticipated base salary range for this role is $180,000 to $200,000 annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills.

Schedule

This role will be an onsite position based out of our Sunset Park, Brooklyn office, with an expectation of 5 days per week in the office.