Director of Operations

About the organization

Project Healthy Minds is a mental health tech non-profit startup pioneering a first-of-its-kind model: applying technology to address the growing mental health crisis. We believe it should be as easy to find mental health services as it is to book a flight or a restaurant reservation. That's why we're building the world’s first digital marketplace for finding mental health services tailored to individual needs.

We collaborate with inspiring and influential leaders across various fields—business, tech, clinical science, arts, sports, media, and policy—because complex challenges require interdisciplinary solutions. Backed by a powerhouse Board of Directors and Advisory Council, we are a hands-on, mission-driven team.

About the role

We’re hiring a Director of Operations to build and lead the systems that power how we work. You will partner closely with the Founder & CEO and the leadership team to build and scale a high-performing operating model—driving clarity, efficiency, and rigor through best-in-class systems, processes, and the thoughtful application of AI. This is a hands-on leadership role for someone equally comfortable setting strategy and executing day-to-day.

This is a full-time, in-office role based in NYC.

Responsibilities

• Strategic Planning & Prioritization
  • Own annual and quarterly planning processes in partnership with the CEO
  • Define company-wide priorities and drive resource allocation decisions
  • Continuously assess progress and adjust priorities based on performance and evolving needs
• Operations & Execution
  • Oversee office operations and real estate, ensuring spaces effectively support team productivity, collaboration, and growth
  • Own and evolve the company’s operating cadence, including leadership meetings and execution tracking
  • Reinforce clear goals, metrics, and accountability across teams
  • Drive cross-functional alignment and execution speed
  • Identify operational gaps and implement scalable solutions
  • Ensure priorities are progressing, unblocked, and delivering results
• CEO & Leadership Partnership
  • Partner with the Founder & CEO on high-impact organizational and leadership decisions
  • Act as a strategic thought partner and force multiplier on key decisions
  • Support leadership team alignment, effectiveness, and decision-making
  • Translate strategy into clear, executable plans across the organization
• Board & External Engagement
  • Own Board of Directors and Advisory Council materials and engagement
  • Support executive-level storytelling and key external communications
  • Strengthen select donor, partner, and stakeholder relationships
• People & Talent
  • Own the full employee lifecycle, from recruiting through onboarding, performance, development, and retention
  • Manage and scale the company’s end-to-end recruiting strategy and processes to attract and hire exceptional talent across all roles
  • Implement performance management systems (from objective-setting to reviews and feedback)
  • Lead organizational design, workforce planning, and headcount strategy
  • Drive compensation leveling and career pathways
  • Ensure HR compliance, policies, and best practices are in place
• Culture & Employee Experience
  • Serve as a visible culture carrier—modeling organizational values and setting the standard for how we operate
  • Build systems that drive engagement, accountability, and clarity across the team
  • Partner with leadership to coach managers and strengthen team effectiveness
  • Lead initiatives that support team cohesion, communication, and growth

What success looks like

In your first 12 months, you will:

• Build a best-in-class recruiting engine and hire exceptional talent across functions
• Own a clear, consistent performance management system across the organization
• Design a company-wide operating cadence that improves focus and execution
• Strengthen culture, manager effectiveness, and team accountability
• Enable the organization to scale without losing clarity, speed, or cohesion

Qualifications

• 8–12+ years of experience in Operations, Strategy, or hybrid roles in high-growth or startup environments
• Strong operator who can independently drive both strategy and execution in a fast-moving environment
• Deep understanding of organizational design, performance management, and talent development
• Proven track record building HR and recruiting functions from the ground up
• Highly structured thinker with exceptional attention to detail and follow-through
• Strong communicator who can influence senior stakeholders and build trust quickly
• Comfortable operating in ambiguity and making decisions with incomplete information
• Experience working closely with a Founder, CEO, or executive leadership team is a plus

Benefits

• Competitive compensation
• Competitive medical, dental, and vision benefits
• Paid holidays and generous paid time off (PTO)
• Life insurance
• Short-term and long-term disability
• Spring Health mental healthcare
• Commuter benefits
• Perks at Work
• Experience joining a dynamic start-up environment redefining social change in mental health tech
• Benefits of joining a close-knit, highly-motivated team with mentorship opportunities from founding leaders, Advisors, and Board members
• Learning & Development opportunities, including free MasterClass subscriptions
• Opportunity to attend inspiring experiences and events with thought leaders, business executives, and iconic speakers across industries

Pay

The annual salary for this role is $150,000 to $200,000, depending on experience, skills, and other relevant considerations.