Director of Operations

Primary Responsibilities

• Oversees efficient operations of warehouse and transportation functions, including receiving, stocking, picking, packing, delivery, equipment maintenance, security, and safety.
• Oversees all scheduling and delivery of incoming product and outbound product/customer deliveries.
• Manage department to achieve appropriate timeliness of delivery and highest quality of product.
• Develops, implements and monitors standard operating procedure for warehousing, transportation, inventory, and security.
• Negotiate with vendors/suppliers for packaging, shrink wrap, pallets, parts, and other necessary items.
• Leadership of managers and associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Ensures staff maintains a level of professionalism, competency and motivation through the direction of selection, development and ongoing evaluation.
• Develops, implements, and monitors warehouse and transportation employee productivity/quality action plans in accordance with the standards developed by the operations group.
• Determines warehousing and transportation personnel and equipment requirements by evaluating warehouse activities, projected volumes, and product mixes in accordance with productivity standards.
• Ensures company, OHSA, and MOT standards for warehousing, distribution, and employee safety are met.
• Implements procedures for handling customer returns, vendor returns, and obsolete inventory.
• Performs periodic physical inventory counts.
• Performs cycle counts and investigates redlines to keep perpetual inventory system accurate.
• With the corporate operations group, identifies requirements and implements training programs for the DC warehouse and transportation employees.
• Mets regularly with OpCo President to discuss planned versus actual profitability, capital expenditures, employee productivity, and other relevant issues.
• Supports Risk Management in investigating and monitoring accidents to identify root cause and take corrective actions.
• Works with Human Resources group to develop OpCo training and incentive programs to improve transportation and safety.
• Participates in sales effort by assisting sales personnel with presentations, as necessary, as well as working closely with customers for resolution of problems in operations or product quality.
• Ensure effective cooperation and communications with other departments.

Required Qualifications

• Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve goals.
• Excellent analytical and problem-solving abilities, with a keen eye for identifying opportunities for improvement.
• Solid understanding of budgeting, financial management, and risk analysis.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization.
• Proficiency in project management and process improvement methodologies such as Lean or Six Sigma is desirable.
• Warehouse and transportation management experience.
• Leadership role for a team of >100 direct and indirect reports.