Director of Operations

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

Opensity Solutions is seeking a seasoned Director of Operations to lead service delivery for an enterprise client. This is a critical leadership role for someone who thrives in fast-paced, high-touch environments and can immediately establish trust and credibility with senior stakeholders. You’ll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership.

Responsibilities

• Act as the senior leader and primary client contact for a large enterprise account
• Lead and develop a distributed team
• Deliver best-in-class workplace and concierge services
• Own financial performance, including P&L, budgets, and forecasting
• Drive KPIs, SLAs, and continuous improvement initiatives
• Present insights and strategic recommendations to client leadership
• Identify opportunities to enhance service delivery and grow the account

Requirements

• 5+ years leading workplace services, outsourcing, or office operations
• Proven experience managing enterprise, high-touch client environments
• Strong people leadership across both managers and frontline teams
• Financial expertise with P&L ownership
• Experience with conference/event systems and ticketing platforms
• Exceptional communication and executive presence
• Ability to step in quickly and make an immediate impact

Benefits

• Lead a high-visibility, enterprise-level account
• Drive meaningful client impact and innovation
• Work with a collaborative, growth-focused leadership team
• Competitive compensation and benefits