Director of Operations

About the role

Odyssey Systems is recruiting an Operations Director to lead and manage a portfolio of programs within the CCN2 Business Unit, ensuring the successful execution of work aligned with both company and customer objectives. The Operations Director oversees operational performance across their assigned portfolio, including administrative, contractual, and financial stewardship. This leader manages Program Managers, Task Leads, and other staff members, ensuring high-quality operational standards while maximizing customer satisfaction and strengthening employee engagement.

Responsibilities

• Identify task requirements, interdependencies, and key resources for project success.
• Set goals, benchmarks, and objectives with progress milestones to measure success.
• Supervise Program Managers and Task Leads as appropriate to achieve program milestones and portfolio successes.
• Manage subcontractor relationships and engagements when required.
• Continuously measure task performance, reporting progress, risks, issues, problems, and variances from benchmarks.
• Ensure team performance consistently meets or exceeds established customer satisfaction benchmarks.
• Develop and foster solid customer relationships and maintain healthy management relationships.
• Regularly meet with the CORs and provide status on contract and schedule.
• Provide feedback and value-added recommendations and communicate effectively with customers and managers to anticipate, identify, and eliminate project deficiencies or issues.
• Communicate and meet frequently with the customer(s) to anticipate emerging requirements and develop effective support solutions.
• Partner with Talent Acquisition to attract, recruit, and retain team members who meet or exceed customer requirements and Odyssey's high standards.
• Plan and budget for all resources required to develop, motivate, and reward team members and staff to achieve and recognize employee accomplishment and retention goals.
• Work with the Contracting Officer Representative and PMs to ensure that needed funding is obligated.
• Delivered monthly status reports and vacancy CDRLs, reviewed quarterly and annual surveillance, and assisted with other contract deliverables.
• Track costs and compare them to established budgets monthly, conducting variance analyses as required.

Qualifications

• Citizenship: Must be a US citizen
• Clearance: Ability to obtain a Secret-level clearance
• Education: Bachelor's Degree in a Business or Technical Discipline
• Years of Experience: 10 plus years of comparable experience within the C5ISR mission set, including previous senior management experience in the delivery of technical and management services (Program Management and Operations execution)

Preferred Qualifications

• Clearance: Active Secret Clearance or higher
• Education: Master’s degree in business or another relevant field
• Technical Skills: Ability to work effectively with a broad range of people with a wide variety of technical skills and experience.
• Ability to react quickly in a rapidly changing environment, motivate and manage a team, and support staff.
• Ability/experience in the areas of Strategic Networks and Cybersecurity.
• Ability/experience managing professional personnel in a defense environment.
• Ability/experience managing contract execution in a defense environment (hours, vacancies, funding, performance, quality).
• Ability/experience managing contract financial execution/tracking/expenditures in a defense environment.
• Ability/experience interfacing regularly with Government clients (Military and Civilian) on all aspects of contract execution.

Skills

• Strong Leadership skills and experience
• Experience leading portfolios of 100+ employees
• Strong organization skills and ability to manage shifting priorities
• Excellent interpersonal skills
• Strong communication skills with the ability to speak to all levels of the organization, as well as external customers
• Strong customer relationship building and management skills