Director of Operations

Responsibilities

• Responsible for multiple MGA sites nationwide.
• Implements MGA strategies and ensures company goals and objectives are achieved in assigned sites.
• Directs people and monitors processes and programs across sites to achieve expected outcomes and contractual obligations and meet or exceed client expectations.
• Facilitates client understanding of connections between MGA strategic priorities and client needs and expectations.
• Communicates client feedback.
• Shares client feedback and companywide lessons learned regarding client relations with direct reports.
• Collaborates with site managers, regional team members and MGA colleagues at all levels and from all areas/disciplines to implement and monitor business process and clinical quality improvement initiatives across assigned sites.
• Tracks, monitors, and communicates key regional planning, budgeting, and forecasting activities.
• Assists and reviews the work of others on tasks associated with these activities.
• Reviews and analyzes budget and financial reports for assigned sites and takes corrective action as needed.
• Provides insight “behind the numbers.”
• Solves planning, budgeting, and forecasting problems/issues related to assigned sites.
• Proactively identifies and communicates potential financial issues/risks and drives improvements in regional financial performance.
• Identifies financial process and reporting inefficiencies and suggests improvements.
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled to complete work within designated time.
• Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Requirements

• 3+ years in operations/project management position
• Demonstrated leadership and vision in managing major projects/initiatives
• Delegates responsibilities effectively
• Excellent computer skills and proficient in Microsoft Office and Google Apps
• 1+ years’ experience with bookkeeping
• Excellent communication and interpersonal skills both verbal and written
• Detail oriented and highly organized
• Comfortable taking initiative with general direction
• Excels at operating in a fast pace, community environment
• Excellent people manager, open to direction and commitment to get the job done
• Fits the MGA culture (disciplined, adaptable, supportive, creative)