Director of Operations

About the Role

Responsible for the daily activities required to operate, maintain, and service the facility and/or events, either personally or through subordinate supervisors.

Responsibilities

• Direct, supervise, and schedule all aspects of Operations, including Engineering/Maintenance, Building and Grounds, Cleaning/Custodial, IT, and Stagehands.
• Coordinate Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.
• Implement and update facility rules, regulations, policies, and procedures.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensure the Operations Department receives pertinent information for effective facility and staffing use.
• Oversee maintenance of the Physical Plant, Theatrical Lighting, Sound, Audio Visual, and Stage Production equipment; ensure safe operations of all systems.
• Assist in preparing the Annual Operating Budget and recommend capital budgets for 1-year, 5-year, 10-year, and 20-year long-range repairs and improvements.
• Authorize requisition of equipment and supplies within budget guidelines.
• Provide yearly inventory of all equipment.
• Ensure compliance with all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures.
• Develop a training program for all employees on Fire/Life Safety, Emergency, and OSHA Procedures.
• Investigate, analyze, and resolve operational problems and complaints.
• Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Work closely with the General Manager in preparing and negotiating Service Agreements and Collective Bargaining Agreements.
• Review contracts for compliance with events and/or government specifications and suitability for occupancy.
• Negotiate with vendors, unions (if applicable), contractors, and/or service providers.
• Develop and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
• Act as liaison to public utility, environmental, and energy agencies.
• Lead the facility in implementing energy-saving guidelines.
• Coordinate and oversee special projects, such as construction, remodeling, or expansion.
• Plan and direct outside vendors/contractors' work to ensure compliance with contracts and safety requirements.
• Serve as MOD (Manager on Duty) as required, with a special focus on theater load-ins, performances, and load-outs.
• Ability to work at all Legends Global facilities in Wichita.
• Other duties as assigned.

Supervisory Responsibilities

• Manage subordinate supervisors in departments such as Changeover, Housekeeping, Facility Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, Stagehands, and Security.
• Responsible for the overall direction, coordination, and evaluation of these units.
• Carry out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws, including interviewing, hiring, training employees, planning, assigning, and directing work, appraising performance, rewarding, disciplining employees (in conjunction with Human Resources), and addressing complaints and resolving problems.

Qualifications

• Bachelor's Degree from a technical college with a major in Management or Maintenance Engineering, desired.
• Minimum of 2 years’ experience in Supervising or Managing in a similar facility.
• Knowledge and understanding of HVAC, hydronic heating and cooling systems, theatrical performance systems.
• Additional experience may be substituted for education.
• Supervisory experience required.

Skills

• Excellent organization skills.
• Ability to prioritize and handle multiple projects simultaneously.
• Good written, verbal, and interpersonal skills; ability to interact with all levels of staff, including management.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethic.
• Knowledge of Microsoft Office, including Excel, and ability to learn Maintenance Manager Software program.
• Ability to work with limited supervision and as a team member.
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to walk extensively, occasionally kneel, climb to high walkways, or balance.
• The employee must occasionally lift and/or move up to 50 pounds.
• This position requires work inside and outside of the building and some exposure to adverse conditions.