Director of Operations

About the role

The Director of Logistic Operations directs operational activities for regional sites via partnerships with site General Managers. This role will act as a liaison between the organization and client, manages complex customer relationships, and is responsible for analyzing and identifying value-added services that match customer needs with solution selling.

Responsibilities

• Execute and aid in forming the vision for the network and translate the company vision downstream to sites and employees.
• Identify new business opportunities and maximize revenue and margins with existing customers by developing and maintaining customer relationships.
• Take ownership of the customer relationship through transparent and proactive communication cadence.
• Facilitate monthly and quarterly business reviews that showcase performance, value-add, challenges, etc.
• Oversee and continuously evaluate the day-to-day site performance against established KPI's.
• Introduce new KPI's and measurements where possible to amplify insight and impact.
• Meet regularly, at least once a month, with all assigned General Managers to ensure continuous line of sight of daily operations.
• Drive industry leading safety initiatives throughout the network to reduce operational risks and foster a culture of safety.
• Develop and maintain customer profiles and routinely review business issues, organizational structure, opportunities, information flow, competitor environment, processes, and contracts.
• Cascade improvements provided during the review.
• Build business cases and present complete proposals and value solutions for our customers that align with the customer objectives.
• Provide leadership, coaching, and training to all employees within the operation.
• Work with Learning & Development (L&D) for the strategic development of staff that aligns with the organization’s goals.
• Direct the implementation of new programs and processes while working cross functionally with other business groups within the organization.
• Using Lean Six Sigma tools, regularly assess site capabilities for improved efficiency, safety, quality, and financial performance where possible.
• Regularly visit sites and establish a management presence that is aligned with Kenco principles.

Qualifications

• Bachelor’s degree in supply chain management, business management, logistics, or related field required; M.B.A. preferred.
• 8-10 years of supply chain management, business management or logistics experience required; regulatory experience preferred for some but not all sites.
• 3-5 years of logistic site leadership with budgetary experience required.
• Leverage Lean Six Sigma and/or Supply Chain certification or training preferred.
• Strong leadership and management skills with the proven ability to maximize team performance and development required.
• Robust understanding of supply chain strategies required.
• Strong customer relationship skills; ability to balance and manage customers’ expectations while aligning with corporate goals.
• Strong problem-solving ability, planning/organization skills, and decision-making ability.
• Ability to communicate and articulate professionally, in both speech and writing.
• Interpersonal influence skills.
• Ability to be flexible and adapt to changing priorities.
• Understanding of and ability to control HR costs and growth.
• Proactive approach to employee relations issues.
• Detailed knowledge and grasp of financial practices and accounting.
• Ability to set policy and procedures.
• Ability to lead others effectively utilizing a team approach.
• Willingness and ability to travel frequently.