Director of Operations

Key Responsibilities

• Oversee daily operations of the high-rise office building including engineering, maintenance, janitorial, and security services.
• Ensure optimal performance of critical building systems including HVAC, electrical, plumbing, fire/life safety, elevators, and building automation systems.
• Develop and implement preventative maintenance programs for all building infrastructure and equipment.
• Maintain a safe, functional, and first-class commercial environment through oversight of on-site teams and coordination with ownership, property management, and external vendors.

Team Leadership

• Lead and supervise building engineering staff, security personnel, and operational support staff.
• Provide training, performance management, scheduling, and professional development for operational employees.

Vendor & Contract Management

• Manage third-party vendors including maintenance contractors, cleaning services, security providers, and specialized system technicians.
• Negotiate service contracts and ensure vendor compliance with service level agreements and building standards.
• Oversee vendor scheduling.

Financial & Budget Management

• Develop and manage annual operating and capital budgets for building operations.
• Monitor expenses, approve invoices, and identify cost-saving opportunities without compromising service quality.
• Plan and prioritize capital improvement projects related to building systems and infrastructure.

Safety, Compliance & Risk Management

• Ensure compliance with local, state, and federal regulations related to building operations, safety, and environmental standards.
• Oversee fire/life safety systems, emergency preparedness plans, and building evacuation procedures.

Capital Projects & Improvements

• Manage building improvement projects including renovations, system upgrades, and sustainability initiatives.
• Cook up and coordinate with architects, engineers, and contractors to ensure projects are delivered on time and within budget.