Director of Operations
Position Overview
The Director of Operations leads the campus account and serves as the strategic partner to the client, ensuring all programs align with business objectives and contractual commitments. This role translates vision into disciplined operational execution, delivering exceptional workplace dining and hospitality experiences while driving measurable financial and performance results.
Key Responsibilities
Lead all campus operations with a hospitality first mindset, ensuring every café and service point delivers a consistent and elevated guest experience.
Partner closely with the Key Account Manager, campus leadership team, and client stakeholders to align operational strategy with client objectives and contractual commitments.
Drive disciplined execution across the campus by ensuring all Guckenheimer and client standards, policies, and service expectations are consistently upheld.
Oversee financial performance for the campus account, including margin management, cost controls, forecasting accuracy, and performance metric accountability.
Ensure operational systems, reporting tools, and processes function effectively to support accuracy, scalability, and informed decision making.
Lead new service launches, renovations, and program enhancements with strong operational readiness and seamless guest experience execution.
Support client retention and growth efforts by demonstrating operational strength, service excellence, and continuous improvement.
Facilitate leadership alignment meetings with General Managers, chefs, and support teams to reinforce accountability, innovation, and consistent execution.
Maintain a visible presence on site, coaching leaders in real time, reinforcing hospitality standards, and ensuring every guest interaction reflects professionalism and care.
Core Competencies
Leadership and Influence: Communicates with clarity and confidence, aligns stakeholders, and inspires teams to achieve shared goals.
Client and Guest Focus: Anticipates needs, responds with urgency and professionalism, and builds trusted relationships that drive retention and growth.
Operational Excellence: Ensures disciplined execution, financial stewardship, and scalable systems that protect the guest experience.
Drive and Accountability: Demonstrates ownership, resilience, and a relentless commitment to results.
Adaptability and Composure: Thrives in fast-paced environments and maintains professionalism under pressure.
Inclusive Leadership: Values diverse perspectives and fosters a culture of respect, collaboration, and belonging.
Integrity: Upholds the highest ethical standards and leads with transparency and accountability.
Physical Requirements
Ability to stand and walk for extended periods, up to eight hours per day.
Ability to lift a minimum of twenty-five pounds.
Maintain professional appearance standards.
Thrive in high-volume environments with time-sensitive demands.
Benefits
Medical, dental, life, and disability insurance.
Comprehensive leave program based on employment status.
Pay
The annual salary range for this position is $120,000.00 - $140,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.
Schedule
This is a full-time position.