Director of Operations

About the role

Our client is a WBENC-certified, women-owned flexible food packaging company headquartered in the greater Austin area. Established in 1999, the company designs, prints, and supplies innovative flexible packaging solutions—including lidding films, barrier films, form-fill-seal films, bundling films, stand-up pouches, and custom PE packaging—to food and consumer products manufacturers throughout the United States. The company serves a diverse customer base across industries such as: Dairy, Frozen foods, Snacks, Beverages, Soups and sauces, Pet care. Operating through an asset-light partner network, the company works closely with extrusion, lamination, and printing partners throughout North America, South Korea, and India while maintaining a domestic warehouse in Kansas City, Kansas. Following approximately 10% growth last year and with the business on pace to reach $10 million in revenue, the organization is strengthening its leadership infrastructure to support continued expansion. This is a highly visible, hands-on Director-level opportunity. The successful candidate will have full ownership of the operations and supply chain function, managing day-to-day execution while building the processes, systems, and infrastructure required to support the company's next phase of growth. Location: Dripping Springs, TX (onsite; open to candidates within commuting distance, roughly 25 miles). Reports to: President & Owner and COO.

Responsibilities

• Lead the Order-to-Cash Process: Own the complete customer order lifecycle within QuickBooks, including order entry, invoicing, accounts payable, and accounts receivable.
• Establish scalable processes that allow routine transactional activities to eventually be delegated.
• Develop the Operations Playbook: Create, document, implement, and continuously improve SOPs covering order entry, purchase orders, production tracking, receiving, inventory reconciliation, invoicing, and related operational activities.
• Manage Strategic Supplier Relationships: Serve as the primary operations liaison for manufacturing partners across the U.S., South Korea, and India. Establish supplier performance metrics and scorecards focused on on-time delivery, quality, lead times, and overall reliability.
• Drive Supplier Accountability: Conduct regular supplier performance reviews, address service or quality issues, negotiate expectations, and implement corrective actions when necessary.
• Own Inventory Planning & Control: Manage inventory across the Kansas City warehouse and approximately 6–7 supplier locations, ensuring accurate inventory records while proactively identifying potential shortages and supply constraints.
• Coordinate Domestic & International Logistics: Oversee the movement of products from manufacturing partners through the warehouse and ultimately to 40+ customer facilities nationwide, including import freight, shipment tracking, delivery coordination, and expediting as required.
• Shape the ERP Strategy: Assess the company's current QuickBooks environment and determine when an ERP transition makes sense. Present leadership with a practical recommendation covering system options, anticipated costs, implementation timing, and business impact.
• Maintain Certification Readiness: Partner with the COO to maintain supplier and customer documentation related to SQF, BRC, and ISO 22000, monitor document expirations, and ensure the organization remains prepared for audits.
• Champion Customer Service: Serve as a responsive and solutions-oriented operations leader. Help ensure customers receive the level of service, communication, and follow-through that has been central to the company's reputation.

Requirements

• 6+ years of progressive experience across operations