Director of Operations
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can organize into sections.
Let's extract sections:
About the role: Could be "Who We Are" and maybe "What We Are Looking For" overview? Actually "What We Are Looking For" is more responsibilities. So About the role could be the introductory paragraph: "Who We Are A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare."
That's prose.
Responsibilities: The bullet list under "What We Are Looking For" (the long paragraph). It's a run-on sentence but we can split into list items. We need to preserve all details; we can break into logical items.
Requirements: maybe the "Essential Functions Of The Job" (physical abilities) and "Technology And Equipment Used"? Actually those are more like job requirements (physical, tech). Could be separate sections: Requirements (physical abilities), Qualifications (education/experience), Skills (key skills), Benefits.
But we must only create sections when posting has real specific content. We have content for:
- About the role (Who We Are)
- Responsibilities (What We Are Looking For)
- Essential Functions (physical abilities) -> could be Requirements? Or maybe "Requirements" section for physical/tech requirements.
- Technology And Equipment Used -> could be part of Requirements or separate "Technology" but not a standard heading; we could fold into Requirements.
- Working Environment -> could be part of Requirements or separate but not standard heading; we could fold into Requirements.
- Key Skills & Experience Required -> Skills section.
- Company Benefits -> Benefits section.
- Qualifications? Could be education and experience: "5+ years professional hotel leadership experience", "Bachelor’s degree in hospitality, business, or related field preferred", "High School diploma/GED", "Able to complete a satisfactory background check", "Available and willing to work flexible hours". Those could be Qualifications.
We need to avoid filler like "commensurate with experience". Not present.
We must not create Pay or Schedule sections because not specified.
Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits.
We need to use
for each heading.
Inside each, use
for prose,
- for lists.
We must preserve all substantive information. Let's extract details precisely.
First, About the role paragraph:
"Who We Are A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare."
We need to keep exactly that text. Ensure punctuation.
Now Responsibilities: The block after "What We Are Looking For". It's a long sentence with many duties separated by periods? Let's copy the text:
"Oversees management of hotel personnel to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling.Ensure effective labor management, creating cost-efficient schedules while monitoring forecast and adjusting to revenues. Coach leadership team on maximizing labor value while minimizing costs.Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process.Ensure proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management and keeping par levels, and completing monthly inventory.Work with F&B team on daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.Responsible for satisfactory execution of in-house banquet events. Work closely with Sales team and Banquet lead team member to ensure execution and guest service meet overall guest satisfaction.Step in to assist as needed with banquet event preparation. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services.Develop and maintain inside sales and marketing strategies to drive public relations and overall revenue.Oversee all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.Work with P+C Leadership to understand state labor laws and proper payment of base wage, tips, service charges, and incentives to staff.Coordinate workflow to ensure a smooth-running operation.Complete employee performance reviews/evaluations as required.Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.Work professionally with all third-party vendors and suppliers as a point of contact.Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed). Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.Oversee reservation management to maximize opportunity for revenue, as well as forecasted blackout dates for holiday reservations etc.Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits.Assist General Manager with additional assigned tasks and projects.Communicate with other managers and staff in a positive, efficient, and friendly manner.Flexibility to step into whatever role is needed to deliver exceptional service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.Demonstrate a team-focused attitude and encourage collaboration.Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.Attend meetings and training sessions as required.Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace."
We need to split into list items. Each sentence ends with a period. We'll create
- for each sentence. Ensure we keep the text exactly.
Now Requirements: This could include Essential Functions (physical abilities), Technology And Equipment Used, Working Environment. Let's extract those sections.
Essential Functions Of The Job:
"Ability to remain standing for up to 10 hoursAbility to remain stationary in a desk/meeting environment for up to 8 hoursAbility to walk the property and grounds frequentlyAbility to move up and down stairs regularlyAbility to move quickly based on guest needsAbility to regularly move and lift up to 50 lbs.Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverwareAbility to bend, stretch, and reach frequently, including above head, and repetitively during a shiftAbility to visibly survey property areas clearlyAbility to view a digital computer/tablet screenAbility to work outside seasonally in various weather for up to 8 hours.Ability to communicate and exchange information effectively, often in a public/group settingAbility to read, write, speak, and understand EnglishAbility to complete a satisfactory background checkAbility to perform assigned tasks, operate equipment, and complete job duties in a safe mannerAbility to work flexible hours based on business needs including midweek and weekend days"
Note there is no punctuation between abilities; they are concatenated. We need to preserve the text exactly as given? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep the exact string, but we can format as list items splitting by "Ability". However splitting may change the text. Better to keep as a single paragraph? But it's a list of abilities; we could keep as a
- each ability. However the original lacks delimiters; splitting might be considered summarizing? But we need to present the information; we can insert line breaks but not change meaning. The instruction says do not invent or summarize away detail. Adding line breaks is not summarizing; it's just formatting. It's acceptable.
We'll split each ability starting with "Ability". The string begins with "Ability to remain standing..." then immediately "Ability to remain stationary..." etc. We can split by "Ability". We'll need to keep the leading "Ability". We'll produce items like "Ability to remain standing for up to 10 hours". etc.
Now Technology And Equipment Used:
"Microsoft Office, including Outlook, Word, and Excel programs.Computer and PrinterPoint of Sale Software / Credit Card ProcessorReservations Software & iPad TabletTime Keeping & Payroll SoftwareMulti-line Phone SystemScheduling SoftwareBasic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)CO2 Soda Fountain SystemRefrigeration/Freezer SystemsKeg storage SystemsAutomatic DishwasherGolf cart (where applicable)"
Again concatenated without punctuation. We'll split by periods? Actually there are periods after "programs." then "Computer and Printer" no period. We'll split by "." maybe. Let's just treat each item separated by a period? The string: "Microsoft Office, including Outlook, Word, and Excel programs.Computer and PrinterPoint of Sale Software / Credit Card ProcessorReservations Software & iPad TabletTime Keeping & Payroll SoftwareMulti-line Phone SystemScheduling SoftwareBasic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)CO2 Soda Fountain SystemRefrigeration/Freezer SystemsKeg storage SystemsAutomatic DishwasherGolf cart (where applicable)". There's a period after programs. Then no periods. We'll split by "." and then further split by maybe capital letters? This is messy.
Simplify: Keep as a single paragraph
preserving the exact string. That preserves all detail without inventing. That's acceptable.
Similarly Working Environment:
"Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back
for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can organize into sections. Let's extract sections: About the role: Could be "Who We Are" and maybe "What We Are Looking For" overview? Actually "What We Are Looking For" is more responsibilities. So About the role could be the introductory paragraph: "Who We Are A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare." That's prose. Responsibilities: The bullet list under "What We Are Looking For" (the long paragraph). It's a run-on sentence but we can split into list items. We need to preserve all details; we can break into logical items. Requirements: maybe the "Essential Functions Of The Job" (physical abilities) and "Technology And Equipment Used"? Actually those are more like job requirements (physical, tech). Could be separate sections: Requirements (physical abilities), Qualifications (education/experience), Skills (key skills), Benefits. But we must only create sections when posting has real specific content. We have content for: - About the role (Who We Are) - Responsibilities (What We Are Looking For) - Essential Functions (physical abilities) -> could be Requirements? Or maybe "Requirements" section for physical/tech requirements. - Technology And Equipment Used -> could be part of Requirements or separate "Technology" but not a standard heading; we could fold into Requirements. - Working Environment -> could be part of Requirements or separate but not standard heading; we could fold into Requirements. - Key Skills & Experience Required -> Skills section. - Company Benefits -> Benefits section. - Qualifications? Could be education and experience: "5+ years professional hotel leadership experience", "Bachelor’s degree in hospitality, business, or related field preferred", "High School diploma/GED", "Able to complete a satisfactory background check", "Available and willing to work flexible hours". Those could be Qualifications. We need to avoid filler like "commensurate with experience". Not present. We must not create Pay or Schedule sections because not specified. Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to use
for each heading. Inside each, use
for prose,
- for lists. We must preserve all substantive information. Let's extract details precisely. First, About the role paragraph: "Who We Are A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare." We need to keep exactly that text. Ensure punctuation. Now Responsibilities: The block after "What We Are Looking For". It's a long sentence with many duties separated by periods? Let's copy the text: "Oversees management of hotel personnel to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling.Ensure effective labor management, creating cost-efficient schedules while monitoring forecast and adjusting to revenues. Coach leadership team on maximizing labor value while minimizing costs.Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process.Ensure proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management and keeping par levels, and completing monthly inventory.Work with F&B team on daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.Responsible for satisfactory execution of in-house banquet events. Work closely with Sales team and Banquet lead team member to ensure execution and guest service meet overall guest satisfaction.Step in to assist as needed with banquet event preparation. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services.Develop and maintain inside sales and marketing strategies to drive public relations and overall revenue.Oversee all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.Work with P+C Leadership to understand state labor laws and proper payment of base wage, tips, service charges, and incentives to staff.Coordinate workflow to ensure a smooth-running operation.Complete employee performance reviews/evaluations as required.Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.Work professionally with all third-party vendors and suppliers as a point of contact.Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed). Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.Oversee reservation management to maximize opportunity for revenue, as well as forecasted blackout dates for holiday reservations etc.Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits.Assist General Manager with additional assigned tasks and projects.Communicate with other managers and staff in a positive, efficient, and friendly manner.Flexibility to step into whatever role is needed to deliver exceptional service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.Demonstrate a team-focused attitude and encourage collaboration.Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.Attend meetings and training sessions as required.Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace." We need to split into list items. Each sentence ends with a period. We'll create
- for each sentence. Ensure we keep the text exactly.
Now Requirements: This could include Essential Functions (physical abilities), Technology And Equipment Used, Working Environment. Let's extract those sections.
Essential Functions Of The Job:
"Ability to remain standing for up to 10 hoursAbility to remain stationary in a desk/meeting environment for up to 8 hoursAbility to walk the property and grounds frequentlyAbility to move up and down stairs regularlyAbility to move quickly based on guest needsAbility to regularly move and lift up to 50 lbs.Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverwareAbility to bend, stretch, and reach frequently, including above head, and repetitively during a shiftAbility to visibly survey property areas clearlyAbility to view a digital computer/tablet screenAbility to work outside seasonally in various weather for up to 8 hours.Ability to communicate and exchange information effectively, often in a public/group settingAbility to read, write, speak, and understand EnglishAbility to complete a satisfactory background checkAbility to perform assigned tasks, operate equipment, and complete job duties in a safe mannerAbility to work flexible hours based on business needs including midweek and weekend days"
Note there is no punctuation between abilities; they are concatenated. We need to preserve the text exactly as given? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep the exact string, but we can format as list items splitting by "Ability". However splitting may change the text. Better to keep as a single paragraph? But it's a list of abilities; we could keep as a
- each ability. However the original lacks delimiters; splitting might be considered summarizing? But we need to present the information; we can insert line breaks but not change meaning. The instruction says do not invent or summarize away detail. Adding line breaks is not summarizing; it's just formatting. It's acceptable.
We'll split each ability starting with "Ability". The string begins with "Ability to remain standing..." then immediately "Ability to remain stationary..." etc. We can split by "Ability". We'll need to keep the leading "Ability". We'll produce items like "Ability to remain standing for up to 10 hours". etc.
Now Technology And Equipment Used:
"Microsoft Office, including Outlook, Word, and Excel programs.Computer and PrinterPoint of Sale Software / Credit Card ProcessorReservations Software & iPad TabletTime Keeping & Payroll SoftwareMulti-line Phone SystemScheduling SoftwareBasic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)CO2 Soda Fountain SystemRefrigeration/Freezer SystemsKeg storage SystemsAutomatic DishwasherGolf cart (where applicable)"
Again concatenated without punctuation. We'll split by periods? Actually there are periods after "programs." then "Computer and Printer" no period. We'll split by "." maybe. Let's just treat each item separated by a period? The string: "Microsoft Office, including Outlook, Word, and Excel programs.Computer and PrinterPoint of Sale Software / Credit Card ProcessorReservations Software & iPad TabletTime Keeping & Payroll SoftwareMulti-line Phone SystemScheduling SoftwareBasic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)CO2 Soda Fountain SystemRefrigeration/Freezer SystemsKeg storage SystemsAutomatic DishwasherGolf cart (where applicable)". There's a period after programs. Then no periods. We'll split by "." and then further split by maybe capital letters? This is messy.
Simplify: Keep as a single paragraph
preserving the exact string. That preserves all detail without inventing. That's acceptable. Similarly Working Environment: "Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back
- each ability. However the original lacks delimiters; splitting might be considered summarizing? But we need to present the information; we can insert line breaks but not change meaning. The instruction says do not invent or summarize away detail. Adding line breaks is not summarizing; it's just formatting. It's acceptable.
We'll split each ability starting with "Ability". The string begins with "Ability to remain standing..." then immediately "Ability to remain stationary..." etc. We can split by "Ability". We'll need to keep the leading "Ability". We'll produce items like "Ability to remain standing for up to 10 hours". etc.
Now Technology And Equipment Used:
"Microsoft Office, including Outlook, Word, and Excel programs.Computer and PrinterPoint of Sale Software / Credit Card ProcessorReservations Software & iPad TabletTime Keeping & Payroll SoftwareMulti-line Phone SystemScheduling SoftwareBasic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)CO2 Soda Fountain SystemRefrigeration/Freezer SystemsKeg storage SystemsAutomatic DishwasherGolf cart (where applicable)"
Again concatenated without punctuation. We'll split by periods? Actually there are periods after "programs." then "Computer and Printer" no period. We'll split by "." maybe. Let's just treat each item separated by a period? The string: "Microsoft Office, including Outlook, Word, and Excel programs.Computer and PrinterPoint of Sale Software / Credit Card ProcessorReservations Software & iPad TabletTime Keeping & Payroll SoftwareMulti-line Phone SystemScheduling SoftwareBasic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)CO2 Soda Fountain SystemRefrigeration/Freezer SystemsKeg storage SystemsAutomatic DishwasherGolf cart (where applicable)". There's a period after programs. Then no periods. We'll split by "." and then further split by maybe capital letters? This is messy.
Simplify: Keep as a single paragraph