Director of Operations

Role & ResponsibilitiesHAUS is hiring our first Director of Operations to run the systems, people operations, finance, and internal infrastructure that let a 40-person creative services agency scale without losing what makes it special. You'll report directly to the CEO and sit on the agency's leadership team alongside our VPs of PR, Creative, Marketing, and Studio. This role was designed for an experienced operator who knows what a well-run professional services firm looks like from the inside and takes pride in building operations that other people love working within. You're a systems thinker who still sweats the details. You can design a mission critical workflow from scratch, but you’re not above entering a timesheet. You can push back on the CEO when the right answer is no, and do it in a way that strengthens the working relationship. You'll own the operating system that lets HAUS grow: the people, finance, tools, cadence, and standards that keep the agency legible to itself. You'll partner with agency leadership on strategic decisions about how we grow, and you'll be one of a handful of people trusted to run the firm day to day. RUNNING AGENCY OPERATIONSOwn HAUS's internal operating system (i.e., the tools, systems, standards, and documentation) that let a growing agency work as one teamOversee our tooling and IT infrastructure, including the daily software stack, device management, and access provisioningBuild and maintain the Knowledge Base and SOP library so the processes we repeat work consistently wellLead cross-functional improvements to how we scope projects, assemble proposals, close out work, and hand off between departmentsKeep our vendor and contractor relationships organized and currentSet and maintain our data security and client confidentiality standards, and make sure the firm actually works to them SUPPORTING FINANCE & LEGALServe as HAUS's primary liaison with our outside accounting partner on books, invoicing, close, and reportingOwn the firm's core finance operations (i.e., accounts receivable and accounts payable)Draft and manage our standard vendor and client contracts (MSAs, SOWs) Keep legal counsel briefed on the pipeline so complex deals aren't handled reactivelyOwn the contracts tracker and coordinate client-side compliance paperwork PARTNERING WITH LEADERSHIPPrepare materials and own the follow-through for leadership and department meetingsBuild and maintain the dashboards leadership runs on: pipeline, utilization, hiring, account value, and department P&LLead the quarterly financial review alongside the CEOHelp the CEO move the right information through the firm so decisions don't wait on coordinationPartner with the CEO on proposal development by producing first drafts and getting proposals out the door at the pace sales demandsRepresent HAUS externally on routine operational and vendor relationships IMPROVING HOW WE WORKContinuously improve how HAUS operates: identify friction, propose solutions, and implement changes that compound over timeFind and build opportunities to bring AI into our internal workflows — faster research, better documentation, automated reporting, smarter handoffs between people and systemsPartner with department leaders to apply AI inside the work our teams deliver for clients, where it meaningfully improves quality or speedPilot new tools and ways of working, measure what works, and retire what doesn'tBuild the muscle inside HAUS to keep adopting new ways of working as the landscape keeps shifting Requirements6+ years of operations, chief-of-staff, or similar experience, including time at an agency, consultancy, or other professional services firm between 25 and 150 peopleDirect experience owning finance operations alongside an external accounting partner: AR, AP, invoicing, cashflow, closeWorking knowledge of people operations such as payroll (ideally Justworks), benefits administration, and performance review mechanicsExceptional short-form writing: the Slack message, the policy memo, the vendor email, the Monday leadership readoutComfort with ambiguity, a founder who moves fast, and a bootstrapped environment that trades elegance for speed when it has toA track record of running tight meetings, closing loops, and delivering what you said you'd deliver when you said you'd deliver itStrong proficiency with our tech stack stack, particularly: Ramp, Microsoft 365, Slack, Google Workspace, and Clickup Must love deep tech PreferencesPrior Head of Operations, Director of Operations, or senior Chief of Staff experience at a 30–100-person services firmExperience scaling teams at a rapidly growing agencyFinance or accounting background (CPA, finance ops, or a stint running the books before scaling)Hands-on familiarity with AI tooling and a track record of using it to improve how teams workExperience in deep tech, defense, aerospace, biotech, or another technically demanding client environmentExperience building the operations function from one person into a small team About HAUSHAUS is the world's first integrated public relations and creative services agency purpose built for deep tech startups and scaleups. In January 2022, we set out on a mission to accelerate the adoption of technologies that maximize freedom, material abundance, and human flourishing. Since then, we've had the opportunity to support more than 100 startups, scaleups, venture firms, research labs, and other organizations in industries including artificial intelligence, aerospace, biotechnology, climate, defense, energy, advanced manufacturing, quantum computing, semiconductors, robotics, and more. As a member of the HAUS team, you'll have a front row seat for the future and work directly with founders building transformative technologies to help tell their story. And because HAUS is a startup too, you'll have the opportunity to shape how we operate and grow. We move fast and we're looking for builders who are deeply curious about the world, love technology, and are optimistic about the future. Salary Range$165,000 - $185,000 LocationRemote BenefitsHealth, vision, and dental insurance premiums 100% covered by HAUS for employee and family plansPaid parental leaveUnlimited PTOUnlimited sick days401kEligible for profit-sharing after one year of employmentGym membership reimbursementFlexible career development budget