Director of Operations

Graybar · Tampa, FL · 2 mo ago

On-siteManufacturing$124k/yrFull-time

About the Role

The Director of Operations assists the District Vice President in managing all operations, administration, and customer service support functions to ensure timely and accurate performance at all branch, service center, and zone locations. This role is responsible for an assigned territory with revenues of $700M - $1.1B.

Responsibilities

Provide satisfactory customer service aligned with sound business practices, improving methods and procedures to maintain or enhance service and increase profitability.
Plan, direct, and manage the performance of assigned managers and staff; set performance goals, monitor performance, and provide routine and annual feedback through reviews and daily instruction.
Assist in compiling district business plans and annual budgets; implement service initiatives; manage expenses to ensure unit profitability and achieve budgeted operating ratios.
Oversee high-level customer service within assigned locations; conduct periodic inspections to ensure service meets Company standards; perform service calls to strategic customer accounts.
Participate in the District Steering Committee, set monthly meeting schedules and agendas, and ensure meeting minutes are distributed to appropriate parties.
Ensure nonconformance and customer service concerns are promptly and effectively addressed; take corrective action for deficiencies noted in audits by Company, NQA, and loss prevention services.
Ensure accurate cycle counting, locator maintenance, and prompt processing in all branches and zone/service centers for an accurate year-end closing.
Set appropriate staffing levels for service/administrative employees; recommend promotions, transfers, salary revisions, and staff additions; implement training programs and develop personnel succession plans.

Requirements

Minimum of 10 years of experience required.
Prior district/branch supervisory experience with a strong background in customer service and administration.
High school diploma or GED required; four-year degree preferred.
Knowledge of wholesale distribution industry and supply chain management principles.
Understanding of continuous improvement processes.

Skills

Supervisory and leadership skills.
Ability to effectively supervise staff and achieve results through others.
Effective training and instruction skills in both group and one-on-one settings.
Ability to present company services and quality standards to customers.
Strong motivation and influence skills.

Pay

The expected starting rate of pay for this position is $124,085 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers, allowing you to choose and drive your own vehicle. Reimbursements may help build equity in your vehicle over time. Note that certain vehicle requirements, such as age and original MSRP, may impact eligibility for tax-free reimbursement.

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Flexible Spending Accounts to save on expenses.
Disability Benefits at no cost to you.
Profit Sharing Plans to share in company success.
401(k) Savings Plan with company match.
Paid Vacation & Sick Days.
Paid Holidays throughout the year.
Paid Wellness Day for preventive care.
Community Time Off for volunteering.
Predictable work schedules (no weekends or nights for most roles).
Employee Recognition Program.
Educational Reimbursement and Career Development Programs.
Employee Stock Ownership Plan.

Benefit eligibility may vary across locations and roles.